Sierra Brown
Bridgeport,CT
Summary
Dedicated administrative professional with experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support when needed. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Neurological Specialists, P.C.
01.2013 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting patients
- Schedule patient appointments for 7 doctors' calendars and followed up with reminder phone calls.
- Coordinate patient scheduling, check-in, check-out and payments for billing
- Update patient information and insurance details for accurate electronic medical records
- Registered patients and completed associated paperwork for accurate records
- Offered technical support and troubleshot issues to enhance office productivity
- Provided clerical support to company employees by copying, faxing, and filing documents
2nd Assistant Manager
Zumiez, Inc.
01.2011 - 01.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records,
- Generated repeat business through exceptional customer service
- Responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Education
No Degree - Psychology
University of New Haven
West Haven, CT05.
Skills
- Multitasking and Organization
- Computer Skills
- Workload Management
- Document Scanning
- Scheduling and Calendar Management
- Leadership and Supervision
- Word Processing
- Telephone Reception
- File Organization
- HHC EPIC EMR Software
Timeline
Administrative Assistant
Neurological Specialists, P.C.
01.2013 - Current
2nd Assistant Manager
Zumiez, Inc.
01.2011 - 01.2017
No Degree - Psychology
University of New Haven
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