S. Brigg Miller
Herriman,UT
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Supervisor
Productivity Inc.
Salt Lake City, UT
03.2022 - 03.2025
- Supervised team of employees and delegated duties and responsibilities to each member.
- Resolved customer complaints & answered customers' questions on any billing concerns.
- Provide phone support helping customers troubleshoot various issues with there equipment.
- Addressed areas that needed improvement and observed team's performance.
- Consulted with managers to resolve problems relating to customer complaints or billing issues, employee performance, office equipment, and work schedules.
- Monitored daily performance of team members to ensure compliance with company standards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Field Service Engineer
Productivity Inc.
Salt Lake City, UT
12.2018 - 03.2022
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Kept records of parts and equipment used in projects to update inventory.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Installed upgrades on existing systems according to manufacturer specifications.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Developed technical solutions to resolve customer issues.
- Oversaw repair and maintenance of many machinery and equipment to maintain fleet operations.
- Conducted developmental tests and detailed experiments to collect design data.
- Identified opportunities for process improvement within the Field Service Department.
- Established positive relationships with customers through friendly interactions.
- Repaired defectives units using manuals and tools.
Education
High School Diploma -
West Jordan
8136 South 2700 West 06-2024
Skills
- Knowledge in various systems such as, Electrical, Hydraulics, Pneumatics, Mechanical, Circuit boards, Etc
- Customer service & Customer service management
- Employee engagement
- Workforce planning
- Task delegation
- Project management
- Troubleshooting and repair
Certification
- Haas engineer certified
- HVAC Refrigerant certified
- Boiler certified
Affiliations
Living in Utah I think you automatically become "outdoorsy". I love Camping, fishing, biking, trail ridding, & hiking.
Also very big in to all sports, but my top three are Football, Basketball & Baseball. Use to play all three at a high level but now just enjoy watching and playing if possible.
Love music and going to concerts. I do sing, but have been told to leave it to the professionals multiple times.
appreciate all aspects of art, but am drawn to pictures, paintings and sculptures
Timeline
Service Supervisor
Productivity Inc.
03.2022 - 03.2025
Field Service Engineer
Productivity Inc.
12.2018 - 03.2022
High School Diploma -
West Jordan
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