S.C Jones
Greenbelt,MD
Summary
Responsible and motivated professional ready to apply education and experience in order to succeed and surpass expectations in the workforce. I have an extensive background in retail operational management, impeccable customer service & great leadership skills. I also comprehend the importance of time management in order to meet deadlines & maximize efficiency.
Overview
7
7
years of professional experience
Work History
Receptionist
Complete Care Medical Inc.
Silver Spring, MD
04.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers & resident's.
- Updated and recorded customer or client information to maintain accounts.
- Managed customer accounts by tracking deposits, withdrawals, transfers.
- Maintained accurate records of all transactions and client accounts.
Associate
LIDL
College Park, MD
09.2021 - Current
- Assisted in the grand opening of a new store that profited $500,000 within the first week of sales
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Investigated and resolved issues to drive better service for customers and employees.
- Maintained knowledge of sales and promotions, return policies and security practices.
CEO
S.H.E Extensions
Greenbelt, MD
10.2017 - Current
- Identified needs of customers promptly and efficiently.
- Created an online website using Wix and Shopify in order to build a ecommerce brand
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Monitored cash flow to ensure proper budgeting of resources.
- Negotiated contracts with vendors for supplies and services.
- Updated website content regularly according to current trends within target markets.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created promotional campaigns to drive traffic to the online store.
- Monitored customer feedback through email, social media and surveys.
Education
Associates - Business Administration
Prince George's Community College
06.2023
High School Diploma -
Eleanor Roosevelt High School
06.2017
Skills
- Customer Relationship Management (CRM)
- Performance Management
- Team Leadership
- Business Development
- Strategic Planning
- Brand Management
- Strong Communication and Interpersonal Skills
- Multi-Line Telephone Skills
- Appointment Scheduling
- Prioritization and Time Management
- Customer Service-Oriented
- Decision Making & Problem Solving
- Reliable and Punctual
- Building Customer Relationships & Exceeding Expectations
- Advanced Computer Knowledge In Various Software's
- Inventory Control
- Inventory Reconciliation
Timeline
Receptionist
Complete Care Medical Inc.
04.2024 - Current
Associate
LIDL
09.2021 - Current
CEO
S.H.E Extensions
10.2017 - Current
Associates - Business Administration
Prince George's Community College
High School Diploma -
Eleanor Roosevelt High School
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