Shannan Calloway, BSN RN
Davidson,NC
Summary
Seasoned RN with 19 years in health care, adept in care coordination, remote caseload management, and patient advocacy. Excelled in critical care, ensuring high-quality, cost-effective services.. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to leverage comprehensive health care background in a Case Manager RN role
Overview
19
19
years of professional experience
1
1
Certification
Work History
Critical Care ICU Registered Nurse Lead
Raleigh General Hospital
06.2005 - Current
- Provide comprehensive critical care nursing, including primary bedside care, leadership, and mentorship across various units
- Enhance training for new nurses through effective mentorship within the nurse residency program
- Contribute to coronary care team efforts in problem identification, patient census management, and staff assignment allocation
- Maintain accurate patient acuity monitoring, resulting in high patient satisfaction and improved facility reputation.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Critical Care Float Resource/Icu/Sticu RN
Atrium Health Main
12.2022 - 03.2023
- Provided comprehensive nursing care across various critical care units, effectively adapting to the dynamic needs and protocols of each specialty
- Maintained high standards of patient care and safety through diligent monitoring, assessment, and intervention in a fast-paced, high-acuity environment.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
Registered Nurse Case Management
Remedy Intelligence Staffing
04.2022 - 07.2022
- Conducted comprehensive assessments and coordinated care in diverse patient population, ensuring adherence to program guidelines and delivery of high-quality, cost-effective healthcare services
- Educated members on program coverage and limitations, utilizing critical thinking to address complex health conditions and maintain compliance with contractual requirements
- Handled inbound and outbound communications with healthcare providers to authorize necessary tests and procedures, while meticulously managing caseloads and documenting medical records with internal database
- Document patient case management plans and identify insurance coverage and sources of payment for treatment and care
- Identify patient health risk factors, such as allergies, pre-existing conditions, or prior treatment, to anticipate obstacles to care.
- Streamlined case management processes for increased efficiency and better patient outcomes.
- Enhanced department efficiency by implementing streamlined processes for case management and evidence tracking.
- Implemented new technology solutions to streamline case management and improve record-keeping accuracy.
- Enhanced client satisfaction by providing personalized case management and support services.
- Implemented database for tracking patient cases and outcomes, significantly improving case management efficiency.
- Collaborated with multidisciplinary teams for optimal client care and successful case management outcomes.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Streamlined claims processing by implementing efficient case management strategies and reducing bottlenecks.
- Promoted family reunification through diligent case management efforts and regular monitoring of progress.
- Supported litigation team through document review and organization, streamlining case management processes.
- Assisted clients in achieving personal goals through individualized case management services.
- Enhanced client satisfaction by providing comprehensive case management services and support.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Navigated complex software systems efficiently, gathering essential data for accurate case management.
Registered Nurse
CVS
12.2021 - 03.2022
- Provided assistance to individuals undergoing COVID-19 rapid testing, ensuring accurate test administration and result interpretation
- Reported COVID-19 test outcomes, contributing to informed health decisions and community safety measures
- Managed sensitive documentation related to COVID-19 testing, upholding stringent HIPAA/FERPA compliance standards.
- Conducted post-accident investigations, determining root causes and implementing corrective actions to mitigate risk of future occurrences.
- Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
- Improved company's safety culture by promoting awareness and adherence to established policies and procedures.
- Actively participated in industry conferences or networking events, staying informed about emerging issues that could impact workplace safety.
- Enhanced workplace safety by conducting thorough risk assessments and implementing preventive measures.
Registered Nurse Staff, PACU
Charlotte Gastroenterology
01.2021 - 11.2021
- Ensured patient safety and comfort by providing support during diagnostic and therapeutic procedures on a 2:1 ratio
- Maintained accurate and current documentation of patient care to facilitate integrated, quality healthcare delivery
- Adhered strictly to OSHA, safety, and infection control protocols, contributing compliant and efficient working environment.
- Optimized endoscopy suite utilization by analyzing data trends and adjusting scheduling practices accordingly.
- Supported clinical staff during procedures, anticipating their needs to ensure smooth operations with endoscopy suite.
- Gained hands-on experience with diagnostic tools such as radiography, ultrasound, endoscopy, and blood analysis for accurate assessment of patients'' conditions.
- Coordinated discharge planning to ensure seamless transition for patients from endoscopy unit to outpatient or home settings when applicable.
- Streamlined patient flow by effectively coordinating schedules with endoscopy team, reducing wait times and increasing overall efficiency.
- Improved procedure efficiency with thorough cleaning and disinfection of endoscopy equipment.
- Enhanced patient experience during procedures by using advanced positioning techniques to ensure optimal comfort and safety in the endoscopy suite.
- Fostered strong relationships with patients and families through compassionate communication, empathy, and provided education through endoscopy process.
- Enhanced patient comfort and safety by meticulously preparing and maintaining endoscopy equipment before procedures.
- Reduced wait times for procedures by efficiently managing patient flow through endoscopy suite.
- Contributed to quality improvement efforts by tracking key performance indicators related to endoscopy nursing practice and participating in regular reviews.
- Ensured compliance with all regulatory guidelines governing endoscopy practice by consistently following strict protocols for sterilization, equipment maintenance, and patient safety measures.
- Ensured safe endoscopy procedures by strictly adhering to infection control guidelines and protocols.
- Improved patient outcomes by implementing evidence-based endoscopy nursing practices and techniques.
- Contributed to quality assurance initiatives through regular participation in audits reviewing policies and procedures related to endoscopy practice standards.
Same Day Procedure
Atrium Health Mercy
08.2020 - 12.2020
- Administered medications with precision and managed advanced airway support, ensuring effective pain control and diligent monitoring of vital signs, drains, and invasive lines
- Conducted comprehensive neurological evaluations and communicated patient status updates to physicians, contributing to the continuity of care
- Delivered thorough discharge education to patients and their families, facilitating a smooth transition to home recovery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Bachelor of Science - Nursing
Mountain State University
Beckley, WV06.2005
Medical Coding and Billing - Medical Coding and Billing
US Career Institute
12.2008
Skills
- EMR- Cerner, Epic, Meditech, MedNet
- Microsoft Office
- Microsoft Office-Outlook, Skype, Zoom
- Compact State License
- ICU/Acute Care
- Case Management
- Clinical Assessment/Triage
- Basic Life Support
- Medication and IV administration
- Team Coordination
- Precepting
- Staff Supervision
- Nursing staff leadership
- Advanced Cardiac Life Support (ACLS) certification
Accomplishments
- Supervised team of 8 staff members in a critical care role.
- Employee of the Month
- Achieved patient satisfaction through effectively helping with critical task by being their lead resource.
Certification
- Registered Nurse (RN), West Virginia State Board of Nursing, 10/01/24
- Basic Life Support (BLS), American Heart Association, 07/31/26
- Advanced Cardiac Life Support (ACLS), American Heart Association, 10/31/26
- NIH Stroke Ipex Innovations, 06/15/25
- Six Sigma Yellow Belt, 2015
- Medical Coding and Billing Diploma, US Career Institute, 93%
Personal Information
Title: BSN RN/Compact State License
Languages
English
Full Professional
Timeline
Critical Care Float Resource/Icu/Sticu RN
Atrium Health Main
12.2022 - 03.2023
Registered Nurse Case Management
Remedy Intelligence Staffing
04.2022 - 07.2022
Registered Nurse
CVS
12.2021 - 03.2022
Registered Nurse Staff, PACU
Charlotte Gastroenterology
01.2021 - 11.2021
Same Day Procedure
Atrium Health Mercy
08.2020 - 12.2020
Critical Care ICU Registered Nurse Lead
Raleigh General Hospital
06.2005 - Current
Bachelor of Science - Nursing
Mountain State University
Medical Coding and Billing - Medical Coding and Billing
US Career Institute
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