Scaly Batista
Santo Domingo,RD
Summary
and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Recruiter
S.A.M consulting. Sural
Remote
07.2023 - Current
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Developed job descriptions and postings to attract qualified applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Researched emerging trends in recruitment technology and techniques.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Advised hiring managers on interview techniques and selection criteria.
- Sourced and screened potential candidates for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Collaborated with hiring managers to understand position requirements.
Human Resources and Recruitment
Merchant Flow
Remote
01.2023 - 06.2023
- Full Recruitment Cycle.
- Assisted in the development of recruitment strategies, policies and procedures.
- Organized and conducted interviews with potential employees in person or via video conferencing tools.
- Conducted reference checks on potential new hires as part of the selection process.
- Maintained communication with candidates throughout the selection process providing updates on their status in a timely manner.
- Prepared offer letters and contracts for successful applicants.
- Participated in team meetings discussing current projects, challenges faced by the organization.
- Maintained accurate records of all recruitment activities in Applicant Tracking System.
- Advised managers on best practices regarding human resources issues such as interviewing techniques and employee relations.
- Created job postings by writing effective descriptions that accurately describe job duties, requirements and qualifications.
Recruitment Manager
Hired Experts
Remote
01.2022 - 01.2023
- Supervising the recruitment Team
- Implement recruiting strategies
- Pipeline calendar
- Track recruitment campaigns
- Identify and maintain relationships with candidates
- Referral plan control and other relevant duties in the position
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Developed and implemented recruitment strategies to attract the best talent.
- Researched industry trends to inform compensation and performance strategies.
- Negotiated employment contracts with successful candidates ensuring terms are mutually beneficial for both parties.
- Created job descriptions that accurately reflect the roles and responsibilities of each position.
- Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
- Helped with employee transfers and referrals.
HR, Coordinator
International Contact Center RPSR
Santo Domingo
01.2021 - 01.2022
- Full Recruitment Cycle
- Preparation of Job Descriptions and Analysis
- Performance evaluations
- Organizational Climate Study
- Labor Relations
- Reports a Secretary of Labor
- Updated employee records in HR database system.
- Managed leave of absence requests and tracked vacation time accruals.
- Explained human resources policies and procedures to employees.
- Developed onboarding materials and presented orientation sessions for new hires.
- Facilitated dispute resolution between employees or between employees and management.
- Researched best practices for human resource functions and recommended changes accordingly.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Developed and monitored purchasing strategies to ensure cost-effective purchases.
Talent Acquisition Specialist
Call Center Pros- Brite Global Solutions
Santo Domingo
01.2020 - 01.2021
- Responsible for attraction search, interviews, hiring, and onboarding
- Review job experiences of candidates, negotiate salaries and place prospects in the right jobs with the ability to make a strong interpersonal connection with the candidate, oriented on sales profiles
Personal Assistant- Director
Ministerio de Obras Públicas y Comunicaciones
Santo Domingo
01.2019 - 01.2020
- Keep track of meetings and schedule activities and conferences, as well as business trips
- Able to prepare and organize reports, letters, presentations and others
- Proofread documents for accuracy prior to submission to the executive team.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Maintained confidential files related to personnel records or other sensitive information.
- Coordinated meetings between internal departments and external partners.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Sorted mail received daily for distribution throughout the office.
- Performed calendar management and scheduling of appointments for the executive.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Scanned documents into electronic format for storage in a secure database system.
Operatios Supervisor
Advensus
Santo Domingo
01.2017 - 01.2019
- Developed and implemented policies and procedures for efficient call center operations.
- Worked closely with management teams across various departments to ensure effective communication between departments.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted with recruiting new personnel by conducting interviews and providing orientation programs.
- Managed day-to-day activities within the call center to ensure smooth workflow processes.
- Analyzed data from customer surveys to identify areas of improvement in customer service delivery.
- Implemented best practices for handling high volume calls efficiently while maintaining excellent customer service levels.
- Facilitated team meetings to discuss issues or changes in call center operations.
- Provided coaching, feedback and disciplinary action when necessary to ensure quality customer service.
- Generated reports detailing key performance indicators such as first contact resolution rates and average wait times.
- Reviewed individual agent performance metrics such as average handle time, abandonment rate, on a regular basis.
Transaction Processor Specialist
Continuum Global Solutions
Santo Domingo
01.2014 - 01.2017
- Required to process all requests from customers, both online and offline, in an orderly and timely manner in various systems and tracking tools
Education
Universidad -
UAPA
Santo Domingo07.2024
Bachillerato Tecnico -
Colegio Divina Providencia
Santo Domingo12.2014
Skills
Creativity
- Leadership
- Conflict resolution
- Empathy
- Pressure tolerance
- Interpersonal relationships
- Teamwork
- Social Media Recruiting
- Employee Relations
- Talent Acquisition
- Employment law knowledge
- Interviewing techniques
References
- Jose Ricardo Segura, General Supervisor of Highways (MOPC), (829) 423-8391
- Leymi Polanco, Operations Manager (Advensus), (809) 284-5629
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- HIPPA CERTIFIED.
- Supervision and Leadership(I)
- Supervision and Leadership(II)
- Direction and supervision
- Customer Service
- Accounting Clerk
- Microsoft Office
- How to Manage High Potential Staff
- Body Language for Authentic Leadership
Timeline
Remote Recruiter
S.A.M consulting. Sural
07.2023 - Current
Human Resources and Recruitment
Merchant Flow
01.2023 - 06.2023
Recruitment Manager
Hired Experts
01.2022 - 01.2023
HR, Coordinator
International Contact Center RPSR
01.2021 - 01.2022
Talent Acquisition Specialist
Call Center Pros- Brite Global Solutions
01.2020 - 01.2021
Personal Assistant- Director
Ministerio de Obras Públicas y Comunicaciones
01.2019 - 01.2020
Operatios Supervisor
Advensus
01.2017 - 01.2019
Transaction Processor Specialist
Continuum Global Solutions
01.2014 - 01.2017
Universidad -
UAPA
Bachillerato Tecnico -
Colegio Divina Providencia
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