Tonda Raines
Lenoir,NC
Summary
Experienced professional with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Malouf
06.2015 - 12.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Navigated online portals including Amazon Vendor Central, Walmart Retail Link, and Target Partners Online to monitor and route shipments.
- Hired and trained staff, established goals and conducted performance reviews.
- Organized and updated databases, records and other information resources.
- Generated shipping and receiving documents including packing lists, bol, and pallet labels.
- Cross-trained existing employees to maximize team agility and performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
Marlin Company
06.2008 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Administrative Assistant
Marlin Company
06.2005 - 06.2008
- Assisted CFO in preparing monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Input financial data and produced reports using Quickbooks.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Applied Science - Business Administration
Caldwell Community College And Technical Institute
Hudson, NC05.2012
Skills
- Staff training and development
- Policy and procedure modification
- Administrative support
- Order routing in customer portals
- Delivery scheduling
- Customer service
- Microsoft Office/Outlook
- Key performance indicators
- Cash handling procedures
- Vendor invoice processing
- Shipment processing
- Deadline management
- Shipping procedures
Timeline
Office Manager
Malouf
06.2015 - 12.2024
Office Manager
Marlin Company
06.2008 - 06.2015
Administrative Assistant
Marlin Company
06.2005 - 06.2008
Associate of Applied Science - Business Administration
Caldwell Community College And Technical Institute
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