SCARLET AGREDA
6728 Forest Avenue,NY
Summary
I consider myself a very reliable & responsible person, committed to my work and craft. I am always available to cover missing shifts or short stuff. I learn fast, always on time. I have experience using TOAST and CLOVER software.
I have a very large experience as server, host, busser as well as knowledge of drinks and bartending & barista.
I am good for knowing & improving the costumer service.
I am looking to learn new opportunities in the restaurant industry.
Overview
2
2
years of professional experience
Work History
Waitress
CITRICO CAFE
3290 36th St, NY
03.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Restaurant Waitress
Rosatoro NYC
3502 Ditmars Blvd, NY
03.2021 - 08.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Bachelor of Science - Marketing
LaGuardia Community College of The City University of New York
Long Island City, NY06.2024
Skills
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Menu Memorization and Presentation
- Able to Lift 30 Pounds
- Food and Beverage Service
- High-Volume Dining
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Customer Service and Rapport
- Warm and Friendly
- Conflict and Complaint Resolution
- Team Player
- Age Verification
- Restocking Condiments
- Food Plating and Presentation
- Dining Room Monitoring
- Accuracy and Efficiency
- Guest Satisfaction
- Room Preparation
- Guest Inquiries
- Table Setting Arrangements
- Stocking and Replenishing
- Taking Reservations
- Guest Accommodations
- Table Clearing
- Bussing Tables
- Phone Inquiries
- Greeting and Escorting Guests
- Billing and Payment Processing
- Cocktail Knowledge
- To-Go Order Preparation
- Tableside Service
- Serving Customer Needs
- Portion Sizes
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Waitress
CITRICO CAFE
03.2022 - Current
Restaurant Waitress
Rosatoro NYC
03.2021 - 08.2022
Bachelor of Science - Marketing
LaGuardia Community College of The City University of New York
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