Scarlet Braganca
Ashland,MA
Summary
Dynamic medical receptionist with extensive experience at Reliant Medical Group, excelling in patient billing and customer service. Proven ability to enhance office efficiency through effective communication and time management. Skilled in medical charting and adept at resolving patient concerns, ensuring a seamless experience for both patients and staff.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Reliant Medical Group
Southborough, MA
02.2023 - 10.2023
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
Store Manager
Victoria's Secret & PINK
NATICK, MA
10.2019 - 12.2022
- The employee will be able to return to work on 1-12/10/19
- After this date, the employee should be able to participate in all work duties
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Manager
Abercrombie & Fitch
Natick, MA
09.2015 - 11.2019
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
Spa Tech Institute - Westboro
Westborough, MA04.2023
Quinsigamond Community College
Worcester, MASkills
- HIPAA Guidelines
- Medical Charting
- Advising Patents
- Time Management
- Verbal and Written Communication
- Cleaning and Sterilizing
- Data Entry Software
- Customer Service
- Telephone Etiquette
- Payment Scheduling and Collection
- Patient Billing
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Medical Receptionist
Reliant Medical Group
02.2023 - 10.2023
Store Manager
Victoria's Secret & PINK
10.2019 - 12.2022
Assistant Manager
Abercrombie & Fitch
09.2015 - 11.2019
Spa Tech Institute - Westboro
Quinsigamond Community College
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