Scarlet Cabrera Mateo
Glassboro,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, time management, organization, scheduling, and data entry. And ready to put in the work for the enhancement of the company.
Overview
3
3
years of professional experience
Work History
Enlisted
Army National Guard
NJ
09.2022 - Current
- Enhanced public speaking, discipline, leadership, teamwork, adaptability, integrity, working under stress, physical fitness, and adapting to many different personalities. Established strong rapport with diverse groups of personnel, fostering a positive work environment. Upheld code of conduct and maintained professionalism in stressful situations.
Mentor
CHAMP/Gear UP
NJ
06.2024 - 08.2024
- Served as a role model for mentees by demonstrating strong values and ethical standards. Enhanced mentee performance by providing personalized guidance and support. Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth. Developed trust-based relationships with mentees through active listening and empathetic communication.
Tax Preparer
Liberty Tax
Camden, NJ
01.2023 - 04.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients. Kept complete records of client tax returns and supporting documentation in secured areas.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally. Completed and filed returns with tax departments at local, state, and federal levels.
Receptionist
Liberty Tax
Camden, NJ
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Answered phones promptly and directed incoming calls to the correct offices.
Education
Bachelor of Arts - Law And Justice
Rowan University
Glassboro, NJ09.2027
High School Diploma -
Gloucester Catholic
Gloucester, NJ06.2023
Skills
- Bilingual
- Customer service/client relations
- Communication
- Responsible
- Friendly
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Adaptability and Flexibility
Affiliations
- Martinson Honors College
- President's Scholars of Excellence Honor
- Rowan ROTC and RSIG participant
- Community Service Best of Class Award by Camden County Board of Commissioners
Languages
Spanish
Native/ Bilingual
Timeline
Mentor
CHAMP/Gear UP
06.2024 - 08.2024
Tax Preparer
Liberty Tax
01.2023 - 04.2023
Enlisted
Army National Guard
09.2022 - Current
Receptionist
Liberty Tax
01.2022 - 04.2022
Bachelor of Arts - Law And Justice
Rowan University
High School Diploma -
Gloucester Catholic
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