Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scarlet DeCollibus

Warren,MI

Summary

Shift Leader at DoorDash with strong background in employee training and operational management. Proven track record of enhancing team communication and resolving conflicts, leading to improved service quality. Over 5 years of experience across healthcare, dining, and food delivery sectors, ensuring adherence to food safety standards. Certified in CPR/First Aid and ServSafe, with practical experience in residential, fast food, and clinical meal delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

DoorDash
Ferndale, MI
03.2023 - Current
  • Enhanced interdepartmental communication regarding staffing and operational needs.
  • Enforced safety guidelines, preventing workplace accidents and injuries.
  • Monitored employee performance, delivering constructive feedback for improvement.
  • Trained new employees on shift operations to ensure competency.
  • Delegated tasks effectively, maintaining an organized work environment.
  • Ensured comprehensive training on job duties and safety protocols.
  • Adhered to health code regulations during food preparation for customers.
  • Managed emergency situations with composure, following company guidelines.

Dining Room Manager

Sunrise Senior Living
Bloomfield Hills, MI
02.2022 - 10.2022
  • Oversaw food preparation, production, and presentation to meet quality standards.
  • Trained front-of-house staff on policies, guest service techniques, and communication skills.
  • Delegated tasks to staff while establishing priorities and goals.
  • Resolved issues effectively, ensuring satisfaction for all parties involved.
  • Gathered guest feedback on food served and addressed concerns promptly.
  • Supervised dining room staff activities to uphold service levels.
  • Collaborated with team members to ensure delivery of high-quality customer service.
  • Inspected restrooms and dining areas to maintain cleanliness and proper setup.

FOH Team Member

Bigalora Wood Fired Cucina
Southfield, MI
09.2021 - 05.2022
  • Inspected food quality prior to service, ensuring adherence to standards.
  • Maintained cleanliness of dining area, including tables, chairs, and floors.
  • Utilized point-of-sale system for accurate and efficient transaction processing.
  • Greeted customers and addressed inquiries regarding menu items and services.
  • Stocked supplies such as silverware and condiments throughout the shift.
  • Communicated effectively with team members to facilitate smooth restaurant operations.
  • Promoted special offers on menu items when appropriate to enhance sales.
  • Assisted colleagues during peak hours with seating guests and managing reservations.

Food Delivery Driver

Gleaners Community Food Bank
Detroit, MI
06.2021 - 12.2021
  • Delivered fresh food to customers across local area while adhering to delivery schedules.
  • Loaded and unloaded vehicles with food items, ensuring efficient operations.
  • Maintained cleanliness of vehicle interior and exterior to uphold professional standards.
  • Inspected vehicle pre- and post-shift for maintenance needs or issues.
  • Identified potential customer complaints and addressed them promptly.
  • Observed strict food safety and handling procedures to maintain meal quality.
  • Assisted in loading and unloading supplies from vendors when required.

Front of House Team Leader

Bobcat Bonnie's
Ferndale, MI
09.2018 - 06.2021
  • Trained new staff members on company policies and procedures effectively.
  • Adapted quickly to changing customer demands during busy service times.
  • Oversaw cash handling procedures, executing end-of-shift cash-ups accurately.
  • Collaborated with kitchen personnel to facilitate smooth order processing.
  • Conducted quality checks on food served, intervening as needed.
  • Resolved customer complaints with professionalism, escalating concerns appropriately.
  • Upheld health and safety standards consistently within restaurant environment.
  • Ensured cleanliness and organization of front-of-house spaces.

Education

High School Diploma -

Warren High School
Downey, CA
06-2015

Skills

  • Employee training and development
  • Task delegation and supervision
  • Safety compliance and quality assurance
  • Operational management and strategic thinking
  • Customer service and relations
  • Performance monitoring and feedback
  • Effective communication skills
  • Team building and engagement
  • Conflict resolution strategies
  • Audit reporting and analysis
  • Flexible scheduling and shift leadership

Certification

  • ServSafe Food Handler/Manager – Valid through May 2028
  • First Aid, CPR, AED
  • Certified Nursing Assistant (CNA)

Timeline

Shift Leader

DoorDash
03.2023 - Current

Dining Room Manager

Sunrise Senior Living
02.2022 - 10.2022

FOH Team Member

Bigalora Wood Fired Cucina
09.2021 - 05.2022

Food Delivery Driver

Gleaners Community Food Bank
06.2021 - 12.2021

Front of House Team Leader

Bobcat Bonnie's
09.2018 - 06.2021

High School Diploma -

Warren High School

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