Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlet Ferrer

Greensboro,NC

Summary

Certified Pharmacy Technician with 20 years work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. Detail-oriented, skilled at filling prescriptions, syncing prescriptions, pill packaging, familiar with entering and submitting insurances, communicating with patients and data entry. Familiar with medication and pharmaceutical calculations. Certified Pharmacy Technician knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Certified Pharmacy Technician with demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry. Committed to providing quality pharmaceutical care as an essential link in disease management.

Overview

23
23
years of professional experience

Work History

Certified Pharmacy Technician (CPHT)

Urgent Health Care Pharmacy
07.2021 - Current
  • Properly filled and dispensed average of 200 prescriptions per day.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Effectively resolved insurance rejections and other billing issues.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Managed drug and supply inventories.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Managed approximately $2000.00 dollars in cash and credit card sales daily.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Conducted routine inspections of medication storage locations.
  • Performed technical processes required to dispense medications to patients.
  • Routinely operated computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Verified patient data and billing information.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Verified accuracy and completeness of information on prescription and refill requests.

Certified Pharmacy Technician

Randleman Drug
09.2010 - 07.2021
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Music Director

Mount Lebanon United Methodist Church
03.2001 - Current
  • Organized shows and recitals each year, including booking musicians.
  • Enhanced concert performances by selecting diverse and engaging musical pieces.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Organized and managed performers
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Performed as soloist with and as member of choir.
  • Practiced piano 6 hours per week to maintain and improve technical skills.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Selected music carefully in order to achieve balance of musical styles on program.
  • Transcribed musical compositions to adapt them for particular ensemble.
  • Performed both acapella and with musical accompaniment.
  • Watched conductor closely for cues and directions.
  • Conducted ensemble at rehearsals and during both live and recorded performances.
  • Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
  • Positioned members within ensemble to obtain balance among instrumental and vocal sections.
  • Conferred with clergy to select music for church services.

Pharmacy Technician

CVS Pharmacy
03.2005 - 09.2009
  • Properly filled and dispensed average of 350 prescriptions per day.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Effectively resolved insurance rejections and other billing issues.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Managed drug and supply inventories.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Answered and screened phone calls for staff pharmacist in friendly, efficient manner.
  • Conducted routine inspections of medication storage locations.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Performed technical processes required to dispense medications to patients.
  • Verified patient data and billing information.

Education

High School Diploma -

Randleman High School
4396 Tigers Den Road Randleman, NC 27317
05.1991

Skills

  • Motivated self-starter
  • Prescription drug labeling
  • Flexibility in scheduling
  • Insurance billing

Timeline

Certified Pharmacy Technician (CPHT)

Urgent Health Care Pharmacy
07.2021 - Current

Certified Pharmacy Technician

Randleman Drug
09.2010 - 07.2021

Pharmacy Technician

CVS Pharmacy
03.2005 - 09.2009

Music Director

Mount Lebanon United Methodist Church
03.2001 - Current

High School Diploma -

Randleman High School

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Scarlet Ferrer