Scarlet Ybanez
Lubbock,TX
Summary
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff nurse
Dr. Arturo Pinggoy Medical Center
Koronadal city, Philippines
11.2006 - 11.2008
- Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 30 patients per shift.
- Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
- Charge nurse on neonatal and pediatric floor. Oversaw average of 30 patients per shift.
- Managed care for post-operative patients through discharge.
- Performed lab tests and communicated results.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Closely monitored acute conditions.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Customer Service representative
Kudo Support Inc.
Lapu lapu city, Philippines
11.2011 - 11.2015
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Bachelor of Science - Nursing
St. Alexius College
March 2003
Skills
- Culturally competent care
- Patient evaluation/intervention
- Quick learner
- Adheres to customer service procedures
Certification
- Registered Nurse in the Philippines, License number 0363299, valid until 08/12/2018.
Timeline
Customer Service representative
Kudo Support Inc.
11.2011 - 11.2015
Staff nurse
Dr. Arturo Pinggoy Medical Center
11.2006 - 11.2008
Bachelor of Science - Nursing
St. Alexius College
- Registered Nurse in the Philippines, License number 0363299, valid until 08/12/2018.
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