Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCARLET HINTON

Moore,OK

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Associate Support Department Supervisor

Home Depot
04.2017 - Current
  • Coordinate events for associates and customers.
  • Create, adjust and publish schedules weekly.
  • Collaborate with leadership team to effectively manage store’s staffing, attendance, and associate requests/needs.
  • Promote and organize training for new and current associates.
  • Addressing associates’ concerns in a timely manner.

Customer Service Supervisor

Home Depot
11.2016 - 04.2017
  • Trained and coached customer service associates.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Developed and implemented processes to improve customer service.
  • Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.

Customer Order Specialist

Home Depot
09.2015 - 11.2016
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
  • Facilitated communication between vendors, installers, and management to resolve customer issues in a timely manner.


Cashier/Customer Service Associate

Home Depot
03.2014 - 09.2015
  • Greeted customers and answered any questions they had about the store’s products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Created and made adjustments to customer orders.
  • Verified will call and delivery order locations daily.

Education

High School Diploma -

Eisenhower High School
Lawton, OK
05.2011

Some College (No Degree) -

Grand Canyon University
Phoenix, AZ

Skills

  • Event Coordination
  • Scheduling and calendar management
  • Employee engagement
  • Workflow Planning
  • Relationship Building
  • Customer Service
  • Relationship building
  • Training and mentoring
  • Task delegation
  • Problem-solving abilities
  • Excellent communication
  • Reliability

Timeline

Associate Support Department Supervisor

Home Depot
04.2017 - Current

Customer Service Supervisor

Home Depot
11.2016 - 04.2017

Customer Order Specialist

Home Depot
09.2015 - 11.2016

Cashier/Customer Service Associate

Home Depot
03.2014 - 09.2015

High School Diploma -

Eisenhower High School

Some College (No Degree) -

Grand Canyon University

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