Scarlet Lagorio
New Braunfels,TX
Summary
Professional with experience in customer service and operational support, adept at establishing positive relationships with clients through effective communication. Demonstrated ability to assist customers with mobile payment processing and ensure satisfaction by maintaining a clean and safe environment. Managed scheduling for front desk operations while performing housekeeping duties, showcasing strong organizational skills and attention to detail. Proven capability in building vendor relationships to enhance service delivery in food and housekeeping sectors.
Overview
13
13
years of professional experience
Work History
Uber Driver
Uber Eats
New Braunfels, Texas
03.2023 - Current
- Greeted customers and provided them with information about the rideshare service.
- Established positive relationships with customers through courteous interactions.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
House Keeping
Clara lowes z
Temple , TX
02.2022 - 03.2025
- Handled management schedule for front desk, housekeeping and maintenance.
- Performed light housekeeping duties such as laundry, tidying play areas.
- Established relationships with vendors for food services, housekeeping supplies.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Assisted housekeeping staff with cleaning rooms when needed.
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
- Performed light housekeeping duties related to resident care.
- Helped housekeeping staff with laundry duties when requested.
Chaser/Store Opener
Brianna gurada
Moody, Texas
01.2022 - 03.2023
- Managed the cash register, processed payments, and handled returns and exchanges.
- Adhered to all safety regulations while handling hazardous materials.
- Followed proper sanitation practices when cleaning work area.
- Greeted customers upon arrival, provided fast and friendly customer service.
- Ensured that all store areas were safe, clean, and presentable to customers.
- Stocked shelves with merchandise according to company standards.
- Performed opening and closing duties such as setting up registers and balancing drawers.
- Organized backroom storage areas for efficient stocking processes.
- Counted and balanced registers.
- Planned special promotions or discounts based on market trends.
Cashier
HEB Grocery Store
Temple
04.2014 - 09.2019
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
Restaurant Hostess
Scott and White Hospital
Temple, TX
06.2012 - 06.2014
- Greeted customers and escorted them to their tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
Education
High School Diploma -
Temple High School
Temple, TX05-2006
Skills
- Customer service
- Mobile payment processing
- Vehicle maintenance
- Route navigation
- Cash handling
- Relationship building
- Communication skills
Timeline
Uber Driver
Uber Eats
03.2023 - Current
House Keeping
Clara lowes z
02.2022 - 03.2025
Chaser/Store Opener
Brianna gurada
01.2022 - 03.2023
Cashier
HEB Grocery Store
04.2014 - 09.2019
Restaurant Hostess
Scott and White Hospital
06.2012 - 06.2014
High School Diploma -
Temple High School