Summary
Overview
Work History
Education
Skills
Timeline
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Scarlet Martin

Hurst,TX

Summary

Dynamic Operations Manager with a proven track record at King’s Window Services LLC, adept at enhancing efficiency and customer satisfaction. Skilled in AutoCAD and project management, I excel in leading teams and optimizing processes, ensuring compliance and profitability while fostering strong vendor relationships. Committed to delivering exceptional service and operational excellence.

Overview

11
11
years of professional experience

Work History

Operations Manager

King’s Window Services LLC
North Richland Hills
09.2025 - Current
  • Lead daily operations for residential and commercial window installations
  • Manage scheduling, crews, inventory, and vendor relationships
  • Oversee project timelines, budgets, and job costing to protect profit margins
  • Implement process improvements to increase efficiency and customer satisfaction
  • Partner with sales to ensure smooth contract-to-install handoff
  • Resolve escalations and maintain high service standards
  • Ensure compliance with safety regulations and building codes

Lead Bartender

Cru Wine Bar
Dallas, TX
10.2021 - 09.2025
  • Lead bar operations in a high-volume airport environment
  • Supervise and train bartending staff to ensure consistent service standards
  • Curate and maintain wine selections with strong product knowledge and upselling
  • Manage inventory, ordering, and vendor coordination
  • Deliver elevated guest experiences while maintaining speed and efficiency
  • Handle cash management, compliance, and daily reporting

Lead Bartender

Cheddar’s Scratch Kitchen
12.2018 - 10.2021
  • Led bar operations in a high-volume, full-service restaurant
  • Prepared and served high-volume beverage orders while maintaining speed and accuracy
  • Served tables and delivered full dining service during peak hours
  • Prepped bar ingredients and assisted with kitchen prep to support daily operations
  • Trained new staff and upheld service and quality standards
  • Managed inventory, restocking, and end-of-shift cash reconciliation

Server

Cru Wine Bar
12.2014 - 01.2020

Provided personalized, high-touch service in an intimate wine bar setting

• Guided guests through wine selections and menu pairings

• Managed full-service dining, including order entry, food delivery, and check processing

• Built strong guest relationships to encourage repeat business

• Supported daily operations including opening, closing, and light prep

Education

Associate of Science - Software Engineering

Tarrant County College
Fort Worth, TX

AutoCAD

Trinity High School
Euless, TX
2019

Skills

  • AutoCAD
  • Microsoft Excel
  • Microsoft Word
  • The Customer Factor CRM
  • TopServe Digital Marketing
  • CallRail (call tracking and analytics)
  • GoHighLevel CRM and automation

Timeline

Operations Manager

King’s Window Services LLC
09.2025 - Current

Lead Bartender

Cru Wine Bar
10.2021 - 09.2025

Lead Bartender

Cheddar’s Scratch Kitchen
12.2018 - 10.2021

Server

Cru Wine Bar
12.2014 - 01.2020

Associate of Science - Software Engineering

Tarrant County College

AutoCAD

Trinity High School