Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scarlet Ortiz

Woodside,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Authorization Specialist

Motion Sports Medicine
04.2023 - Current
  • Health insurance, Collaboration, Denial, Documentation, Prior authorization, Clinic, and Appeals.
  • Review and approve requests for access to sensitive information or resources, or determines if authorization is needed for medical services.
  • Communicating with insurance providers
  • Demonstrate proficiency in medical terminology, CPT, and ICD codes. Followed departmental processes for data capture in the multidisciplinary team.
  • Communicated in a professional and respectful manner with provider offices, insurance companies, and patients.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.

Patient Service Representative

Motion Sports Medicine
04.2023 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Used Epic to schedule appointments.
  • Communicated in a professional and respectful manner with provider offices, insurance companies, and patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Handled customer service inquiries in person, via telephone and through email.

Sales Lead

Old Navy
12.2021 - 04.2023
  • Reviewed customer data to determine potential new markets and target customers.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Managed cash register operations using POS system and processed sales and returns.
  • Checked store shelves and restocked products from inventory in back room.

Receptionist

Appliance Company
01.2021 - 07.2021
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled appointments for clients, customers, and other visitors.

Education

Certificate - CNA

ABC Training Center
08.2022

High School Diploma -

B M C Durfee High School
Fall River, MA
06.2021

Skills

  • Appointment Scheduling
  • Customer Service
  • Fluent in Spanish
  • Payment Collection
  • Eligibility Determination
  • Insurance verification
  • Prior authorization processing
  • Documentation and paperwork

Languages

Spanish
Native/ Bilingual

Timeline

Authorization Specialist

Motion Sports Medicine
04.2023 - Current

Patient Service Representative

Motion Sports Medicine
04.2023 - Current

Sales Lead

Old Navy
12.2021 - 04.2023

Receptionist

Appliance Company
01.2021 - 07.2021

High School Diploma -

B M C Durfee High School

Certificate - CNA

ABC Training Center

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Scarlet Ortiz