Scarlet Saoirse
Bellevue
Summary
Property management professional with hands-on experience in subsidized housing, tax-credit communities, HUD 202 PRAC operations, and resident support. Skilled in leasing, compliance documentation, inspections, maintenance coordination, and building strong relationships with residents, vendors, and service providers.
In addition to on-site property roles, I operate a small consulting company where I help owners modernize their operations through digital systems setup, lease updates, workflow organization, and vendor/budget alignment.
Known for staying organized, communicating clearly, and maintaining a calm, professional approach when supporting vulnerable populations. Committed to equitable housing, accuracy in file management, and fostering safe, stable communities.
Overview
9
9
years of professional experience
Work History
Property Manager II
Catholic Community Services and Catholic Housing Services of Western Washington
04.2025 - Current
- Oversee operations of a 53-unit HUD 202 PRAC senior housing community serving men aged 55+, ensuring compliance with federal, state, and agency guidelines.
- Manage all aspects of property operations including leasing, rent collection, budgeting, vendor relations, and maintenance coordination.
- Lead the annual and interim recertification process for all residents, ensuring timely, accurate submission of required documentation in accordance with HUD regulations.
- Conduct property inspections and manage repairs to maintain high standards of safety, cleanliness, and resident satisfaction.
- Maintain complete and compliant records for leases, resident files, income verifications, and HUD submissions.
- Collaborate with case managers and service providers to address resident needs, crisis situations, and promote overall well-being.
- Respond effectively to tenant concerns, conflicts, and emergencies, demonstrating professionalism and compassion.
- Support aging-in-place initiatives and promote community-building activities to foster a welcoming and respectful environment.
- Ensure adherence to fair housing laws, landlord-tenant regulations, and Catholic Community Services' mission of compassionate service.
- Track and analyze property performance, preparing reports and adjusting strategies to maintain operational efficiency.
Property Manager
Saoirse Crest Property Management
01.2024 - Current
- Build, update, or recreate leases and addenda to meet current industry standards, ensuring compliance with Fair Housing and Washington landlord–tenant laws.
- Digitize property operations by setting up online payment systems, communication portals, maintenance workflows, and digital recordkeeping.
- Organize, audit, and digitize all owner files, including tenant records, leases, financial documents, inspections, notices, and maintenance histories.
- Create custom operational budgets and identify vendors that fit the owner’s financial goals and long-term property strategy.
- Research, vet, and introduce reliable vendors and contractors to owners to establish strong, long-term working relationships.
- Provide guidance on grants, funding opportunities, and renovation resources, especially for owners seeking property improvements or preservation.
- Establish consistent workflows for leasing coordination, tenant communication, maintenance tracking, rent processes, and compliance organization.
- Offer short-term onboarding and operational support until owners are fully trained, confident, and able to independently manage their property systems.
- Conclude contracts once the system is functioning smoothly and the owner has taken full operational ownership.
Property Manager
YWCA
10.2024 - 04.2025
- As a Property Manager at YWCA, I oversee all aspects of property management for a supportive housing program serving previously incarcerated parents. My role is focused on maintaining the property, enforcing policies, and ensuring a safe and orderly environment for residents.
- Key responsibilities include:
- Overseeing property management operations, including rent collection, lease enforcement, and unit turnover.
- Coordinating maintenance and repairs to ensure the property remains in compliance with safety and quality standards.
- Enforcing community rules and regulations to maintain a safe, respectful living environment.
- Ensuring compliance with housing regulations, including Tax Credit, Fair Housing, and Landlord-Tenant laws.
- Managing vendor relationships and contracts to support property upkeep.
- Maintaining accurate records of property operations and preparing for audits.
- Ensuring compliance with subsidized housing regulations and LIHTC (Low-Income Housing Tax Credit), along with HOTMA (Housing Opportunity Through Modernization Act) compliance fundamentals and WSHFC (Washington State Housing Finance Commission) requirements.
- Regulatory Compliance: Maintain strict adherence to housing regulations, including Tax Credit and Fair Housing guidelines. Regularly audit property operations to ensure compliance with local, state, and federal laws.
- Financial Oversight: Manage property budgets, including rent collections, expense tracking, and financial reporting. Implement strategies to optimize financial performance while maintaining high standards of service for residents.
- Maintenance Coordination: Oversee maintenance operations, ensuring timely response to repair requests, preventative maintenance scheduling, and a clean, safe living environment that enhances resident satisfaction.
- Community Advocacy & Support: Act as a liaison between the YWCA and the community, advocating for individuals reentering society. Collaborate with support services to help residents access employment, educational resources, and life skills training.
- Administrative Proficiency: Utilize CRM systems, including Yardi, to streamline tenant management, track property metrics, and improve administrative efficiency. Skilled in office operations and client relations, ensuring an organized and supportive environment for residents and staff alike.
Assistant Property Manager
Coast Property Management
06.2024 - 10.2024
- Skillfully support the management of building operations, including occupancy, maintenance, and compliance.
- Serve as the primary liaison between tenants and property management, addressing property-related inquiries and concerns with professionalism.
- Efficiently coordinate maintenance and facility services, ensuring timely resolutions through collaboration with tenants and third-party vendors.
- Partner with the property management team to create and distribute compelling advertising materials that attract prospective tenants.
- Conduct property tours, tenant interviews, and application processing, ensuring thorough evaluations, including credit checks and references.
- Oversee rent collections, payment tracking, and rental activity, maintaining detailed and organized financial records.
- Contribute to the preparation of budgets and financial reports, leveraging tools like Yardi and RentCafe for data accuracy and efficiency.
- Manage vendor relationships and contracts, coordinating essential services such as waste management, landscaping, and security.
- Proactively address tenant concerns, complaints, and violations, fostering positive relationships and a cohesive community.
- Ensure compliance with Fair Housing and anti-discrimination laws in all housing, leasing, and advertising activities.
- Utilize Onsite and Yardi software to streamline operational workflows and optimize tenant experiences.
- Demonstrate flexibility and teamwork by taking on related tasks to meet property goals and maintain high standards.
Employment Consultant/Social Worker
Vadis
06.2023 - 05.2024
- Spearheaded the development and implementation of impactful job placement programs tailored to individuals with intellectual disabilities, ensuring sustainable employment opportunities.
- Delivered personalized career counseling to individuals and groups, guiding them through the job search process and helping them align their skills with career goals.
- Advocated passionately for the rights of people with disabilities, ensuring fair access to employment opportunities and workplace accommodations.
- Conducted comprehensive needs assessments to create customized job search plans, empowering clients to achieve their professional aspirations.
- Provided ongoing coaching and support, equipping clients with the tools and strategies to successfully secure and retain meaningful employment.
- Built and nurtured strong relationships with employers, creating a network of job opportunities specifically designed for clients' skill sets and needs.
- Delivered dynamic workshops on employment readiness, job search techniques, and workplace success to clients and their families.
- Offered one-on-one job search coaching, providing tailored advice and guidance to maximize clients' chances of success in a competitive job market.
Office Manager/Administrative Assistant
SERVWER DRIVING SCHOOL
12.2022 - 04.2023
- Managed incoming calls, ensuring efficient communication and directing inquiries to the appropriate personnel.
- Coordinated and scheduled appointments, classes, and driving sessions to optimize daily operations.
- Composed, produced, and distributed professional correspondence, including memos, letters, faxes, and forms.
- Assisted in planning and preparing for regularly scheduled classes, events, and promotional drives.
- Developed and maintained an organized and efficient filing system to ensure easy access to critical information.
- Monitored office supply levels and placed orders to maintain smooth office operations.
- Provided excellent support to visitors and students, ensuring a positive experience.
- Juggled multiple projects simultaneously, ensuring timely completion and attention to detail.
- Oversaw the daily operations of the office, supporting a team of 7 instructors and ensuring a seamless workflow.
Leasing Consultant
Avenue5 Residential
01.2019 - 12.2020
- Assisted in leasing properties to prospective tenants, ensuring a smooth and efficient process from initial inquiry to lease signing.
- Utilized CRM-integrated systems, including Yardi, to manage tenant interactions and streamline operations.
- Applied LRO daily pricing strategies to optimize rental rates and maximize occupancy.
- Contributed to strategic planning and property management initiatives to drive growth and profitability.
- Ensured compliance with the Fair Housing Act, promoting equal opportunity and non-discriminatory practices in all leasing activities.
- Supported day-to-day property management tasks, maintaining high standards for resident satisfaction and operational efficiency.
Outreach Specialist
Whatcom Community College
01.2017 - 08.2018
- Facilitated meaningful connections between students and key resources, ensuring access to student services, instructional programs, and comprehensive support systems.
- Designed and distributed impactful promotional materials to increase awareness and participation in services and events.
- Led outreach initiatives and recruitment efforts to boost enrollment and foster student success.
- Acted as a bridge between students, faculty, and community partners to streamline communication and enhance collaborative opportunities.
- Tracked and analyzed data to evaluate program effectiveness, identify trends, and inform future engagement strategies.
Education
Certified Apartment Manager (CAM) - Property Management
National Apartment Association (NAA)
11-2025
Skills
- Property Operations Management
- Leasing & Renewals
- Rent Collection & Payment Tracking
- Unit Inspections (Move-in/Move-out/Annual)
- Lease Enforcement & Notice Issuance
- Vendor & Contractor Coordination
- Maintenance Scheduling & Follow-up
- Turnover Planning & Unit Readiness
- Budget Support & Expense Tracking
- Property Safety & Compliance Oversight
- HUD 202 PRAC Program Familiarity
- Subsidized Housing Procedures
- LIHTC Basics & Compliance
- HOTMA Fundamentals
- WSHFC Requirements
- File Audits & Quality Control
- Income Verification Documentation
- Fair Housing Compliance
- Washington Landlord-Tenant Law
- Resident Eligibility Review
- Annual & Interim Recertifications (HUD)
- Resident Relations & Communication
- Conflict Resolution & De-escalation
- Crisis Response Support
- Community Building & Engagement
- Working With Vulnerable Populations
- Supportive Housing Coordination
- Trauma-Informed Approach
- Collaborating With Service Providers
- Digital File Organization & Recordkeeping
- Document Preparation & Lease Creation
- Policy & Procedure Implementation
- Compliance Documentation
- Audit-Ready File Management
- Meeting Deadlines & Time Prioritization
- Detail-Oriented Workflow Management
- Multi-Property Coordination
- Confidential Information Handling
Affiliations
- National Apartment Association (NAA) — Member, Since January 2025
- Washington Multi-Family Housing Association (WMFHA) — Member, Since January 2025
Timeline
Property Manager II
Catholic Community Services and Catholic Housing Services of Western Washington
04.2025 - Current
Property Manager
YWCA
10.2024 - 04.2025
Assistant Property Manager
Coast Property Management
06.2024 - 10.2024
Property Manager
Saoirse Crest Property Management
01.2024 - Current
Employment Consultant/Social Worker
Vadis
06.2023 - 05.2024
Office Manager/Administrative Assistant
SERVWER DRIVING SCHOOL
12.2022 - 04.2023
Leasing Consultant
Avenue5 Residential
01.2019 - 12.2020
Outreach Specialist
Whatcom Community College
01.2017 - 08.2018
Certified Apartment Manager (CAM) - Property Management
National Apartment Association (NAA)