Scarlet Tejada
Bridgeport,CT
Summary
Dynamic sales professional with a proven track record at Optimum, excelling in customer relations and sales strategy development. Recognized for enhancing client satisfaction and driving revenue growth through effective relationship building and upselling techniques. Adept at leveraging product knowledge to close sales and foster long-term customer loyalty.
Motivated Desired Position with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Representative
Optimum
09.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Store Manager
Rent a Center
06.2015 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
Walmart
06.2014 - 05.2016
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma - High School Administration
Leadership Institute
Bronx Ny 06.2011
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Optimum
09.2021 - Current
Store Manager
Rent a Center
06.2015 - 08.2021
Assistant Manager
Walmart
06.2014 - 05.2016
High School Diploma - High School Administration
Leadership Institute
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