Scarlet Westenhiser
Denver,CO
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Two Roads Tavern
08.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Vacation Specialist
Twiddy & Company
05.2021 - 05.2023
- Assisted guests in the selection of the ideal vacation home via phone, text, email, and in-person inquiries through property criteria driven searches.
- Responsible for developing and maintaining professional relationships with guests, potential guests, and other staff-members via phone, text, email, and in-person communication.
- Responsible for completing guest survey responses, call reminders, and website inquiries.
- Consistently managed the highest daily call volume.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and activities to enhance their stay.
Server
Barefoot Bernies Bar And Grill
05.2020 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05.2022
Skills
- Microsoft Office
- Salesforce
- Genesys Cloud
- Posi Touch
- Aloha iPOS
- Money Handling
- Organizational Skills
- Communication Skills
- Time Management Skills
- ServSafe Certified (Dec 2019)
Timeline
Server
Two Roads Tavern
08.2022 - 11.2023
Vacation Specialist
Twiddy & Company
05.2021 - 05.2023
Server
Barefoot Bernies Bar And Grill
05.2020 - 09.2021
Bachelor of Science - Hospitality Management
East Carolina University
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