Scarleth Cabral
West Haven,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Nightlite Pediatrics
Kissimmee, FL
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Supervisor
Burlington Coat Factory
Kissimmee, FL
04.2017 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Manager
Walmart
Kissimmee, FL
06.2018 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Associate In Science - Medical Administration
Bronx Community College
Bronx, NY06.2017
Skills
- Supply Inventory Control
- Office Equipment Operation
- Multitasking and Time Management
- Appointment Coordination
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Document and File Management
- Confidentiality and Data Protection
- Strong Organizational Skills
- Research and Analytical Skills
- Resource Coordination and Allocation
- Computers and Technology
- Ease with Computers and Technology
- Excel Spreadsheets
- CRM Software
- Transporting Files
- Visitor Relations
- Spreadsheet Management
- Payroll Administration
- Data Entry Documentation
- Cash Deposit Preparation
- Document Sorting
- Correspondence Writing
- Meeting Planning
- Detailed Meeting Minutes
- Administrative Procedures
- Remote Conferencing
- Directing Callers
- Timeline Planning and Management
- Skilled in Microsoft Office
- Bilingual in Spanish and English
- Client Correspondence
Additional Training
Keyboarding & Document Processing I & II
Microsoft Office Applications
Medisoft Office Management Software
Medical Transcription I & II
Record Management and HIPPA
Timeline
Administrative Assistant
Nightlite Pediatrics
08.2021 - Current
Customer Service Manager
Walmart
06.2018 - 07.2020
Customer Service Supervisor
Burlington Coat Factory
04.2017 - Current
Associate In Science - Medical Administration
Bronx Community College
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