Scarleth Marenco
Hallandale,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure at my assigned position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Valet Parking Attendant
Pinnacle Condominium
09.2024 - Current
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
Rideshare Driver
Lyft
03.2024 - 09.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Food Runner
IL Mulino
04.2023 - 04.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Restaurant Hostess
Casa D'Angelo
11.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Packing Assistant
Burlington Coat Factory Distribution Center
06.2022 - 09.2022
- Participated in ongoing training sessions to stay up-to-date on best practices and industry trends related to packaging processes and materials.
- Enhanced packing efficiency by implementing new organization and labeling techniques.
- Proactively identified opportunities for improvement in the packing area, suggesting changes that led to increased efficiency without compromising quality or safety standards.
- Received recognition for consistently meeting or exceeding daily packing quotas.
- Demonstrated adaptability by quickly learning new product lines and adjusting packing strategies accordingly.
- Supported inventory management efforts by promptly reporting discrepancies in product counts.
Quality Assurance Analyst /Chat Support Representative
Survey.com
11.2018 - 01.2022
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
Technical Support Representative
Concentrix / Microsoft Campaign
01.2018 - 11.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Collections Agent
Instituto Nicaraguense De Seguridad Social (INSS)
01.2016 - 01.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Customer Service Representative
Sitel Nicaragua
03.2013 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Banking And Finance
Universidad Politecnica De Nicaragua
Managua, Nicaragua12.2014
High School Diploma -
Pureza De Maria Villa Venezuela
Managua, Nicaragua12.2008
Skills
- Ability to Follow Directions
- Team player mentality
- Adaptable to change
- Active Listening
- Call center experience
- Remote Support
- Strong Work Ethic
- Teamwork and Collaboration
- Punctual and Reliable
- Attention to Detail
- Self-Motivated and Independent
- Product Knowledge
Timeline
Valet Parking Attendant
Pinnacle Condominium
09.2024 - Current
Rideshare Driver
Lyft
03.2024 - 09.2024
Food Runner
IL Mulino
04.2023 - 04.2024
Restaurant Hostess
Casa D'Angelo
11.2022 - 03.2023
Packing Assistant
Burlington Coat Factory Distribution Center
06.2022 - 09.2022
Quality Assurance Analyst /Chat Support Representative
Survey.com
11.2018 - 01.2022
Technical Support Representative
Concentrix / Microsoft Campaign
01.2018 - 11.2018
Collections Agent
Instituto Nicaraguense De Seguridad Social (INSS)
01.2016 - 01.2018
Customer Service Representative
Sitel Nicaragua
03.2013 - 01.2016
No Degree - Banking And Finance
Universidad Politecnica De Nicaragua
High School Diploma -
Pureza De Maria Villa Venezuela
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