Scarleth Giovania Vilchez Baltodano
Carrboro,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service/Waitress
La Hacienda Restaurant
08.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Smallholder Farmer
La Huerta De La Mimin - Family Business
03.2020 - 07.2023
- Planned, designed, and prepared the land for gardening and planting crops on a limited scale.
- Cared for the gardens and crops by watering, weeding, fertilizing and harvesting during the right seasons.
- Raised diverse type of animals
- Identified, isolated and treated diverse pests and diseases in crops and animals.
- Monitored animals health and administered medication and vaccinations at established intervals.
- Cleaned and maintained facilities
- Perform general labor duties as needed
Customer Service Assistant
Libreria Hoppas
07.2017 - 04.2018
- Assisted customers with prompt and polite support in person.
- Fielded customer questions to share information about products, availability, and pricing.
- Informed the cashier of the products being sold to the customer for payment
- Hand delivered the products to the customer.
Education
English As A Second Language Level 10
Keiser University
San Marcos, NicaraguaEnglish As A Second Language, Level 10
Keiser University
San Marcos, Nicaragua01.2023
High School Diploma -
San Francisco Cordero
Diriamba, Nicaragua12.2021
Skills
- Customer Service
- Ability to learn quickly
- Organizational skills
- Teamwork
- Leadership
- Problem-Solving
- Adaptability
- Honesty
- Physical stamina
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service/Waitress
La Hacienda Restaurant
08.2023 - Current
Smallholder Farmer
La Huerta De La Mimin - Family Business
03.2020 - 07.2023
Customer Service Assistant
Libreria Hoppas
07.2017 - 04.2018
English As A Second Language Level 10
Keiser University
English As A Second Language, Level 10
Keiser University
High School Diploma -
San Francisco Cordero
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