Scarlet Michelle Ramirez Javier
Clifton
Summary
Dynamic professional with a proven track record at Mulligan's Shore Bar & Grill, excelling in high-quality customer assistance and cash management. Demonstrated exceptional multitasking abilities while enhancing guest experiences. Skilled in client interaction and fostering positive relationships, ensuring timely resolutions and satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Babysitter
Independiente
01.2023 - 12.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Server
Chakra Restaurant
01.2022 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
Debt Collector
Enhanced Recovery Centers
02.2020 - 11.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Assistant Manager - HR
Hospital Pediatrico Dr. Hugo Mendoza
03.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Assisted in diversity and inclusion initiatives, promoting an inclusive workplace culture that encouraged collaboration and innovation among all team members.
Education
High School Diploma -
Centro De Excelencia Prof. Cristina Billini
09-2017
Skills
- Diligent Work Habits
- High-Quality Customer Assistance
- Cash Management
- Client Interaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Babysitter
Independiente
01.2023 - 12.2023
Server
Chakra Restaurant
01.2022 - 04.2022
Debt Collector
Enhanced Recovery Centers
02.2020 - 11.2021
Assistant Manager - HR
Hospital Pediatrico Dr. Hugo Mendoza
03.2018 - 10.2019
High School Diploma -
Centro De Excelencia Prof. Cristina Billini
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