Summary
Overview
Work History
Education
Skills
Wisconsin Salesperson/Representative License
Timeline
Generic

Scarlett Archuleta

Santa Fe,NM

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about providing heartfelt service and maintaining a positive, professional atmosphere. Excels in diverse settings and skilled at catering to the needs of different customer demographics.

Overview

8
8
years of professional experience

Work History

Barista

Kakawa Chocolate House
Santa Fe, NM
04.2025 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted additional items, increasing store sales.

Front Desk Agent

El Rey Court
Santa Fe, New Mexico
12.2024 - 04.2025
  • Collects, enters, and maintains up-to-date client information, requests, and needs in both Opera and ALICE.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Maintained high levels of guest privacy by securely managing personal information.

Sales Customer Service Representative

Van Horn Automotive
Sheboygan, Wisconsin
02.2024 - 11.2024
  • Served as a central point of contact for clients across 17 dealership locations, with concentrated support for five "Green Team" dealerships.
  • Efficiently managed and responded to diverse client inquiries received through multiple channels, including phone, email, and live chat/text.
  • Orchestrated the scheduling of appointments and ensured timely communication of client needs and preferences to appropriate teams.
  • Systematically collected, input, and maintained comprehensive client data within the Vin Solutions CRM, upholding data integrity and organization.
  • Collaborated effectively with on-site sales teams to relay client information and resolve issues, contributing to positive client outcomes.
  • Maintained friendly and professional relationships with all teams across Van Horn.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Remote Reservations Agent

Auberge Resorts Collections
Remote
09.2023 - 02.2024
  • Acted as a central resource for clients across a network of 17 dealerships, with dedicated support for five "Green Team" locations.
  • Efficiently handled and responded to a wide range of client communications via phone, email, and live chat/text, ensuring timely and professional interactions.
  • Systematically orchestrated the scheduling of reservations and ensured clear, timely communication of client information to appropriate personnel.
  • Collected, input, and meticulously maintained client records in the Vin Solutions CRM, upholding organizational standards and data quality.
  • Fostered effective communication channels with on-site teams to streamline information sharing and address client needs proactively.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Remote Itinerary Designer

The Bishop’s Lodge
Remote
02.2022 - 09.2023
  • Managed pre-arrival engagement and information gathering for guests at a 157-key resort, ensuring comprehensive understanding of individual needs and preferences.
  • Designed and coordinated personalized itineraries, meticulously aligning guest visions with available resources and activities.
  • Proactively communicated detailed information regarding activities, policies, and local opportunities to enhance guest experience.
  • Researched and maintained up-to-date knowledge of local resources, attractions, and events to provide informed recommendations.
  • Collaborated effectively with multiple departments to ensure seamless execution of guest arrangements and a cohesive team environment.
  • Demonstrated strong critical thinking and adaptability in a dynamic work setting.
  • Managed multiple itineraries simultaneously, ensuring timely delivery.

Front Desk Associate

The Osthoff Resort
03.2018 - 12.2021
  • Managed the reception and guest flow for a 240-key resort, overseeing all arrival and departure processes.
  • Served as the primary point of contact for in-person and phone inquiries, providing prompt and comprehensive support to diverse individuals.
  • Handled all aspects of reservations, including creation, modification, and detailed record-keeping.
  • Provided accurate and timely information regarding group events, conferences, and resort offerings to attendees.
  • Coordinated and scheduled various resort activities and experiences, effectively managing multiple requests and expectations.
  • Proactively engaged with individuals to understand needs, provide tailored recommendations, and manage expectations for services.
  • Maintained organized records of guest requests and ensured timely delivery of essential items, demonstrating strong attention to detail.
  • Collected room deposits, fees, and payments.
  • Utilized hotel management software for data entry and reporting purposes.
  • Resolved guest issues effectively, ensuring a positive customer experience.

Co-Editor-in-Chief | Editor-in-Chief

Lakeland University Newspaper
05.2018 - 02.2019
  • Led and managed a team of student journalists, assigning tasks, setting deadlines, and ensuring project completion.
  • Collaborated with faculty advisors to align newspaper content and operations with curriculum goals.
  • Developed and implemented marketing and publication strategies for both print and online platforms.
  • Defined and tracked performance metrics for staff engagement and project success.
  • Managed project timelines and workflows to ensure timely publication of weekly student news.

Copyeditor

Harshman Services
01.2018 - 07.2020
  • Maintained high standards of language usage by correcting grammar, punctuation, and syntax errors.
  • Recommended copy edits based on knowledge of target audience.
  • Compiled lists of common usage and style errors to reduce number of mistakes and improve consistency in style.
  • Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
  • Enhanced content quality by meticulously proofreading and editing various articles and documents.
  • Systematically reviewed and analyzed client documents for quality assurance and adherence to standards.
  • Pinpointed and rectified all forms of language errors, contributing to professional document presentation.
  • Delivered balanced and constructive feedback to facilitate client understanding and skill development.
  • Collaborated with clients to align editorial work with their project goals, providing expert guidance.
  • Demonstrated strong time management and ability to perform under pressure, consistently achieving project deadlines.
  • Initiated the creation of internal resources (usage guides) to promote consistency and minimize recurring errors.

Barista

Lakeland University’s Daily Grind
09.2017 - 05.2018
  • Maintained a positive and efficient environment while serving a high volume of diverse clients.
  • Managed customer inquiries and requests from initiation to completion, ensuring satisfaction.
  • Established and maintained an organized workspace, contributing to streamlined operations.
  • Supported management with inventory organization and end-of-day financial reconciliation.
  • Provided exceptional customer service, including managing custom orders and special requests.
  • Accurately handled cash and electronic transactions, ensuring precise financial record-keeping.
  • Applied creativity and product knowledge to enhance client experience and address specific preferences.
  • Cultivated strong interpersonal relationships with frequent clients, demonstrating personalized service and attention to detail.
  • Executed thorough opening and closing procedures, ensuring operational readiness and security.

Student Administrative Support, Library Services

University of Wisconsin-Manitowoc Library
01.2017 - 05.2017
  • Greeted and assisted a diverse patron base, fostering a positive and accessible library environment.
  • Processed library materials for circulation, including accurate handling of returns, renewals, and check-outs within the integrated library system.
  • Systematically arranged library items based on the Dewey Decimal Classification, demonstrating precision in information organization.
  • Independently performed daily closing routines, upholding operational standards and security protocols.
  • Maintained impeccable shelf organization and material categorization, facilitating easy navigation and resource discovery for patrons.

Education

Creative Writing

Lakeland University
Plymouth, WI
05.2001 -

English

University of Wisconsin
WI
05.2001 -

Skills

  • Customer engagement

  • Courteous phone handling

  • Financial transaction handling

  • Effective communication

  • Experienced with Microsoft Office 365 applications

  • Proficient in Dayforce

  • Proficient in Opera Cloud

  • Proficient in ALICE

  • Proficient in Mondaycom

  • Proficient in FareHarbor

  • Proficient in Open Table

  • Proficient in HMS

  • Proficient in Navis

Wisconsin Salesperson/Representative License

Motor vehicle salesperson license requiring an exam to attain. 

Timeline

Barista

Kakawa Chocolate House
04.2025 - Current

Front Desk Agent

El Rey Court
12.2024 - 04.2025

Sales Customer Service Representative

Van Horn Automotive
02.2024 - 11.2024

Remote Reservations Agent

Auberge Resorts Collections
09.2023 - 02.2024

Remote Itinerary Designer

The Bishop’s Lodge
02.2022 - 09.2023

Co-Editor-in-Chief | Editor-in-Chief

Lakeland University Newspaper
05.2018 - 02.2019

Front Desk Associate

The Osthoff Resort
03.2018 - 12.2021

Copyeditor

Harshman Services
01.2018 - 07.2020

Barista

Lakeland University’s Daily Grind
09.2017 - 05.2018

Student Administrative Support, Library Services

University of Wisconsin-Manitowoc Library
01.2017 - 05.2017

Creative Writing

Lakeland University
05.2001 -

English

University of Wisconsin
05.2001 -

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Scarlett Archuleta