Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlett Black

Newton,MA

Summary

Enthusiastic and outgoing professional with diverse experience in customer service, hospitality, youth programs, and community volunteering. Skilled in leadership, team coordination, multitasking, and providing exceptional service in fast-paced environments. Proven ability to work effectively with children, seniors, and individuals with special needs, promoting positive experiences and inclusive environments. Highly adaptable and eager to explore new opportunities, with a passion for staying active, building connections, and embracing challenges that foster personal and professional growth.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

The Cookie Monstah
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Restaurant Hostess

District 118
05.2023 - Current
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Babysitter

Neighborhood Families
06.2020 - Current
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Encouraged children to be understanding and patient with others.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children basic life skills, manners and personal hygiene.
  • Established and maintained safe play environment for children.
  • Communicated positively with children and guardians.


Student Volunteer

Gateways Community Services
09.2024 - 05.2025
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Established positive relationships with local community members by participating in outreach initiatives aimed at increasing organizational awareness.
  • Increased community awareness of the organization''s mission through targeted outreach initiatives.
  • Coordinated with staff members to ensure program objectives were met efficiently and effectively.
  • Facilitated team-building exercises among volunteers, fostering stronger working relationships within the group.
  • Collaborated with other volunteers to create a welcoming atmosphere for program attendees.
  • Evaluated participant feedback and made recommendations for future improvements, enhancing overall satisfaction levels.
  • Identified gaps in services offered by conducting thorough research on similar organizations'' offerings.

Senior Services Volunteer

Hebrew SeniorLife
05.2024 - 09.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided companionship and emotional support to senior community members through regular visits and conversations
  • Fostered sense of community, organizing neighborhood gatherings.
  • Led group discussions and activities to meet different community needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.

Camp Counselor

JCC Grossman Camp
06.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Education

High School Diploma -

Newton South High School
Newton, MA
06.2025

Marketing

The University of Tampa
Tampa, FL
05-2029

Skills

  • Nurturing Environment
  • Educational Activities
  • Language Skills Development
  • Maintaining Safe Environment
  • Bathing and Dressing
  • Planning Physical Activities
  • Complaint handling
  • Guest services
  • Complex Problem-solving
  • Assertiveness
  • Customer relationship management (CRM)
  • Account management
  • Employee management

Timeline

Customer Service Associate

The Cookie Monstah
12.2024 - Current

Student Volunteer

Gateways Community Services
09.2024 - 05.2025

Camp Counselor

JCC Grossman Camp
06.2024 - 08.2024

Senior Services Volunteer

Hebrew SeniorLife
05.2024 - 09.2024

Restaurant Hostess

District 118
05.2023 - Current

Babysitter

Neighborhood Families
06.2020 - Current

High School Diploma -

Newton South High School

Marketing

The University of Tampa

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