Scarlett Brodie
Los Angeles,CA
Overview
2
2
years of professional experience
Work History
Bakery Sales Associate/Barista
Mi Piace
Los Angeles, CA
01.2022 - Current
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
- Plated, decorated, and served desserts and drinks to 50-100 customers per shift at peak business hours upon server's requests.
- Memorize coffee drink orders and modified drinks for customers.
- Worked with customers placing large take-out orders while providing recommendations and responding to requests.
- Prevented food spoilage by monitoring dates, rotating stocking following proper storage procedures.
- Calculated total desserts needed in advance and placed orders for inventory.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Hostess
Mi Piace
Los Angeles, CA
10.2021 - Current
- Organized and implemented training of new staff members.
- Assisting with and assigning tasks to other hostesses, such as confirming reservations, sitting guests and managing customer's requests.
- Maintaining composure under periods of high stress and high volume.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained open communication with servers and hostesses to assess wait times.
- Took orders and bussed when necessary.
Hostess
Rockin Baja Lobster Cantina
San Diego, CA
03.2021 - 08.2021
- Warmly greeted guests and escorted guests to their assigned table, seating 200-500 people per shift.
- Presented menus to guests and ensuring they had table set ups.
- Coordinated with waitstaff to ensure that each guest was assigned and satisfied with their service.
- Coordinated 30-100 reservations per shift through phone and the OpenTable app.
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
Server
El Chingon
San Diego, CA
04.2020 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Twain High School
San Diego, CASkills
- Open Table
- High-Volume Dining
- Menu Memorization and Presentation
- Customer Service and Rapport
- Leadership
- Safe Food Handling Practices
- POS Experience
- Cash Handling and Cash Register Operation
Timeline
Bakery Sales Associate/Barista
Mi Piace
01.2022 - Current
Lead Hostess
Mi Piace
10.2021 - Current
Hostess
Rockin Baja Lobster Cantina
03.2021 - 08.2021
Server
El Chingon
04.2020 - 11.2020
High School Diploma -
Twain High School
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