Scarlett Buchanan
North Liberty,IA
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Hardworking and passionate job seeker with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
04.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized promotional events and interacted with community to increase sales volume.
Store Manager
Old Navy
10.2016 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
No Degree - Criminal Justice
Highland Community College
Freeport, ILSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Sales presentations
- Sales operation
- Verbal and written communication
Timeline
Sales Manager
Harbor Freight Tools USA
04.2024 - Current
Store Manager
Old Navy
10.2016 - 04.2024
No Degree - Criminal Justice
Highland Community College
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