Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Scarlett Cobain

Bay Shore,NY

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful in building positive relationships with internal and external stakeholders.

Work History

IT Consultant

Eudemonia Tech
01.2024 - Current
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
  • Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed clear specifications for project plans using customer requirements.

IT Technician

Barnes and Noble
  • Ensure all activity is clearly documented in the issue tracking system
  • Remote access tools, single sign on solutions, and utilizing basic Active Directory tools
  • Collaboration on projects through Microsoft Office, such as Excel and Word
  • Technical or logistical support to any projects as assigned
  • Experience with Phone Support for a large Enterprise
  • General knowledge of Microsoft Operating systems
  • Knowledge of Apple devices
  • (Windows 7, 8.1,10 and Windows Server 2012 operating systems)
  • TCP/IP Network devices and Printers
  • (General network connectivity issues)
  • Knowledge of Cisco and Meraki Routers and switches
  • Knowledge of Meraki Access Points
  • Knowledge of Dell PowerEdge Server
  • Knowledge of Dell and HP PCs.

IT Assistant

Long Island Computer Networks
  • Responded to queries on phone, via email or through IT ticketing system
  • Installed and configured software and hardware
  • Configured hardware, devices, and software to set up workstations for employees
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.

Education

Bachelor of Science - Computer And Information Systems Security

City University of New York
New York, NY

MIcro-Credential - Software Engineering

Baruch College of The City University of New York
New York, NY

High School Diploma -

Bay Shore High School

Skills

  • Programming experience (HTML/JAVA/PYTHON)
  • Project Coordination
  • Desktop Support
  • MAC and Windows proficient
  • User support
  • Identifying risks, errors, or defects
  • Business Analysis
  • Project Management
  • IT Change Management
  • Systems Architecture Analysis
  • IT Infrastructure
  • IT risk management
  • IT Compliance
  • Project Leadership
  • User Support
  • Staff hiring

Accomplishments

  • Certification of Lean Six Sigma- Green Belt
  • Nomination to and member of National Society of Leadership and Success (NSLS) - the nation's largest leadership honor society
  • Certification in Software Engineering Micro-Credential

Languages

English
Full Professional
Spanish
Professional Working

Timeline

IT Consultant

Eudemonia Tech
01.2024 - Current

IT Technician

Barnes and Noble

IT Assistant

Long Island Computer Networks

Bachelor of Science - Computer And Information Systems Security

City University of New York

MIcro-Credential - Software Engineering

Baruch College of The City University of New York

High School Diploma -

Bay Shore High School

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Scarlett Cobain