Epic Hyperspace
SCARLETT DIAZ
Medical Records Abstractor
Brockton,MA
Summary
Medical Records Abstractor with 12 years of experience processing records requests and providing excellent patient service. Maintains effective communication with staff and patients to ensure smooth departmental function. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Reliable and responsive to evolving needs of healthcare environment.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
Work History
ROI Medical Abstractor
Mass General Brigham
11.2021 - Current
- Maintained confidentiality of all medical records and PHI to comply with HIPAA regulations.
- Assisted with reducing backlogs of pending record requests by staying organized and managing workloads efficiently.
- Quickly fulfilled time-sensitive medical record requests for emergency and critical care.
- Provided exceptional service to patients, addressing concerns or questions regarding their medical records.
- Minimized errors in released information by conducting thorough quality assurance checks before sending out records.
- Identify and redact sensitive or confidential information in accordance with legal and privacy guidelines.
- Followed up with staff regarding missing information in patient records.
- Delivers reliable performance by meeting or exceeding productivity goals monthly.
- Routinely assists with shift coverage to ensure uninterrupted business operations.
- Stayed informed on evolving department workflows and ROI technologies through continuous training.
- Maintained current knowledge of policies and procedures.
ROI Legal Abstractor
Mass General Brigham
06.2018 - 11.2021
- Processed medical records requests from outside providers according to facility, state and federal law.
- Extracts electronic medical record data on site using portals or software and off site at medical facilities.
- Ability to prioritize tasks in a high-activity workplace while meeting deadlines.
- Completed certifications of documents for court and legal purposes.
- Communicate effectively and professionally with provider offices, attorneys and patients.
- Prepares paper or electronic copies of PHI in response to request types, including patient electronic requests, continuing care requests, attorney requests, insurance and disability requests, court orders, and subpoenas.
- Expedited urgent requests for medical records needed for critical care situations or legal proceedings, prioritizing those cases accordingly.
- Used Epic and other EMR/EHR software to perform data entry functions and process requests.
- Utilized Epic to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Assisted in training new staff on how to utilize Epic, as well as medical record processing.
ROI Abstractor
TUFTS MEDICAL CENTER
08.2016 - 03.2017
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Processed both outgoing and incoming requests for medical records from multiple sources.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
Maintained accuracy, completeness and security for medical records and health information. - Maintained patient confidence by keeping patient records information confidential.
- Followed exact procedures for handling transfers and other releases of medical records.
- Daily usage of Soarian/Cerner, Salesforce, ECW, MOSAIQ® and Logician.
- Reviewed charts and flagged incomplete or inaccurate information.
Medical Records Clerk
BOURNEWOOD HOSPITAL
11.2013 - 03.2016
- Process requests for patient information in a timely manner, ensuring a proper authorization to release information is on file.
- Maintains accurate medical record deficiency list.
- Inventories boxes of records accurately prior to sending records to storage.
- Files all medical records in correct sequence.
- Retrieves records for physicians and staff when requested to facilitate record completion process.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Pulls medical records for studies, surveys and reviews.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assembles medical records according to established hospital guidelines.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Demonstrates knowledge of release of information guidelines.
- Performs any other duties as assigned by supervisor.
Crew Member
DUNKIN' DONUTS
04.2013 - 10.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Work as part of a team, listen and effectively communicate with guests and team members.
- Consistently followed the schedule and adhered to hours set in the schedule.
- Operate restaurant equipment and computer system.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for customers.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas as needed.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Clerk/Cashier
CVS PHARMACY
09.2012 - 02.2013
- Maintained customer/patient confidentiality.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed inventory counts and ordered merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BUNKER HILL COMMUNITY COLLEGE
Boston, MA 01.2011 - 12.2017
G.E.D -
BOSTON HIGH SCHOOL
Boston, MA 05.2001 - 01.2010
WINCHESTER HIGH SCHOOL
01.2007 - 01.2010
Skills
HIPAA compliance
Medical terminology
Medical records management
Medical software proficiency
Customer/patient assistance
Detail oriented
Computer proficiency
Patient confidentiality
Software
Meditech
EClinicalWorks
Soarian - Cerner EMR
Microsoft Office
Adobe
Timeline
ROI Medical Abstractor
Mass General Brigham
11.2021 - Current
ROI Legal Abstractor
Mass General Brigham
06.2018 - 11.2021
ROI Abstractor
TUFTS MEDICAL CENTER
08.2016 - 03.2017
Medical Records Clerk
BOURNEWOOD HOSPITAL
11.2013 - 03.2016
Crew Member
DUNKIN' DONUTS
04.2013 - 10.2013
Clerk/Cashier
CVS PHARMACY
09.2012 - 02.2013
BUNKER HILL COMMUNITY COLLEGE
01.2011 - 12.2017
WINCHESTER HIGH SCHOOL
01.2007 - 01.2010
G.E.D -
BOSTON HIGH SCHOOL
05.2001 - 01.2010
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