Scarlett Ford
New York
Summary
With over 5 years of experience in events coordination, customer engagement, and behavioral therapy, my skills in client relations, event planning, and behavior intervention have been honed. As an Event Specialist, I have expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making, and driving organizational performance. I am highly organized and proficient in managing and executing assignments, tasks, and special events. Being a events specialist with a proven track record in planning and executing successful events. Skilled in data collection and analysis, driving operational efficiency while fostering collaborative environments to meet diverse client needs and ensure satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Empower Behavioral Health
New York
08.2025 - Current
- Developed individualized treatment plans based on clients' specific behavioral needs.
- Implemented behavioral intervention strategies to support skill acquisition and reduce challenging behaviors.
- Engaged children in structured activities to promote social skills and enhance communication abilities.
Registered Behavior Technician
Children's Milestone
07.2024 - Current
- State-of-the-art applied behavioral analysis therapy
- Used Rethink to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Events Specialist
Maryland Live Casino & Hotel
12.2022 - 10.2024
- Fostered a collaborative environment with multidisciplinary teams, leading to the successful implementation of individualized therapy plans that addressed diverse client needs
- Executed behavior intervention strategies that addressed diverse client needs, enhancing overall skill development and engagement across various settings
- Implemented strategic objectives through data collection, enhancing operational efficiency and ensuring positive behavior outcomes within 6 months
- Engage with guests on the casino floor and during events, building strong relationships
- Plan and execute promotions, tournaments, and VIP events to boost guest loyalty
- Collaborate with departments to resolve customer issues, increasing satisfaction ratings by 90%
- Identify and maintain relationships with valuable players, enhancing VIP experiences
- Assist marketing in promoting events through emails and phone calls, driving attendance
- Monitored and analyzed guest feedback to refine event planning and improve engagement strategies
- Developed innovative approaches to VIP event themes that increased participation by 30%
- Fostered teamwork across departments to ensure seamless execution of high-profile events
- Proactively engaged with new technologies to enhance guest experience and streamline event management
Host
Texas Roadhouse
02.2020 - 12.2021
- Supported servers and food runners to maintain dining area readiness, enhancing guest experience
- Managed guest relations and expedited seating, ensuring smooth flow and satisfaction
- Communicated with servers about new guests, speeding up service delivery
- Organized and executed parties, coordinating menus, spaces, and special requests
- Handled reservations, informed staff of large groups, and prepared seating arrangements
- Boosted dining area efficiency by coordinating swift guest seating
- Checked completed orders for accuracy and bagged meals for easy carrying
- Greeted customers promptly and took orders to keep flow of traffic moving
- Prepped food items for later use to save staff time during busy hours
- Maintained clean, sanitized and well-organized food preparation zones
- Performed shift change tasks each day to keep store efficient
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goals
Hostess Manager
Phillips Seafood & Steak
06.2019 - 06.2020
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Liaised with senior management to attract, develop and retain staff.
- Leveraged technology and social media to better reach and communicate with guests.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
Crew Member
Chick Fil A
12.2016 - 01.2019
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Hospitality and Tourism Management
University of Maryland Eastern Shore
Princess Anne, MD 08.2018 - 05/2023
Skills
- - Action Oriented
- - Attention to Detail
- - Budget Management
- - Client Engagement
- - Effective Communication
- - Event Management
- - Organized
- - Quality Control
- - Relationship Building
- - Data Collection and Analysis
- - Managing Events from Start to Finish
- - Business Development
- - Microsoft Applications
Certification
- Florida Life and Annuity Insurance (incl. Variable Contracts), 08/01/24, Present
- Supplier Network Certificate, CVENT
- Microsoft Application Certificate, Microsoft
- Project Management, Google
- Product Owner Certification, Udemy
Volunteering And Leadership
- Temp Event Management Staff, 4/2025 A 3 day event for the SEA AIR FORCE. Managed an event of over 15,000 people in attendance for this national conference.
- The Thumpyard, 01/01/21, Present, A boxing club whose main focus is to end gun violence in the D.C/Maryland Metropolitan area with the message Guns Down, Gloves Up.
- VisArts, 01/17- 12/17, VisArts is a nonprofit organization. Their mission is to transform individuals and communities through the visual arts.
- MANRRS (Minorities in Agriculture Natural resources and Related Sciences), 01/01/18, 01/01/20, MANRRS promotes academic and professional advancement by empowering minorities in agriculture, natural resources, and related sciences.
- Models Collective (Modeling Team at University of Maryland Eastern Shore), 01/01/18, 01/01/19, Models Collective is a Modeling Club at UMES that focuses on runway and photography.
Languages
English
Limited Spanish
Limited ASL
Timeline
Registered Behavior Technician
Empower Behavioral Health
08.2025 - Current
Registered Behavior Technician
Children's Milestone
07.2024 - Current
Events Specialist
Maryland Live Casino & Hotel
12.2022 - 10.2024
Host
Texas Roadhouse
02.2020 - 12.2021
Hostess Manager
Phillips Seafood & Steak
06.2019 - 06.2020
Bachelor of Science - Hospitality and Tourism Management
University of Maryland Eastern Shore
08.2018 - 05/2023
Crew Member
Chick Fil A
12.2016 - 01.2019