Scarlett Garrett
Seguin
Summary
Motivated professional with a successful background in the food and customer service industry. Experienced in money handling, merchandising, and multitasking. Offers strong team leadership abilities, combined with a dedicated and hardworking approach. Focuses on maximizing team efficiency and customer satisfaction through training and performance improvement.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
GVEC (Seguin)
01.2023 - Current
- Skilled in active listening and conflict resolution
- Ability to access member needs and maintain satisfaction
- Well versed in NISC system and work order process
- Able to successfully communicate and guide training and growth opportunities
- Hands on approach to learning new information and systems
- Ability to clearly and accurately explain billing information to assist and or de-escalate members
- Able to successfully review and explain the meter function and reading process to provide members with better understanding
- Positive and supportive attitude with both co-workers and members
Shift Manager/Catering Specialist/Baker
Einstein Bagels (New Braunfels, TX)
10.2016 - 08.2019
- Maintained cleanliness and organization of kitchen stations and storage areas
- Boosted customer satisfaction by quickly addressing and resolving complaints
- Prepared dishes for catering events during high-volume shifts
- Coordinated food service stations and venue accommodations including setup and tear-down of equipment and furniture per customer guidelines
- Enhanced operations and boosted productivity through employee training, coaching, and assignments
- Directed employees through daily assignments
- Managed drawer balancing, profit logging, and bank deposits
- Trained new employees on company policies, procedures, and customer service standards
- Cross trained in every store role to maximize operational knowledge
- Optimized productivity streamlined program efficiency, and boosted profitability
Cashier/Food Preparation/Trainer
Rudy’s “Country Store” and BBQ (New Braunfels, TX)
03.2012 - 03.2014
- Operated cash register, collected payments, and provided accurate change
- Helped customers find specific products, answered questions, and offered product advice
- Trained new team members in cash register operations, stock procedures, and customer services
- Prepared food, rotated inventory, and managed product usage
- Organized and directed catering orders
Education
High School - undefined
Judson High School
Converse, TexasSkills
- Product management
- Time management
- Reliable and responsible
- Customer service and staff supervision
- Proficient with POS systems
- Organizational Abilities
- Attention to detail
- Problem Solver/Complaint Resolution
Timeline
Customer Service Representative
GVEC (Seguin)
01.2023 - Current
Shift Manager/Catering Specialist/Baker
Einstein Bagels (New Braunfels, TX)
10.2016 - 08.2019
Cashier/Food Preparation/Trainer
Rudy’s “Country Store” and BBQ (New Braunfels, TX)
03.2012 - 03.2014
High School - undefined
Judson High School
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