Scarlett L. Hurlburt
Shelbyville,TN
Summary
Flexible and hard working professional exploring opportunities to contribute an exceptional work ethic, outstanding attention to detail, and exemplary leadership talents.
Overview
36
36
years of professional experience
Work History
Customer Service Process Analyst PACT Porting Operations Desk
Verizon Wireless
Murfreesboro, TN
09.2021 - 12.2026
- Monitored all systems used for porting and communicating system issues to the organization.
- Provided reports to the organization on porting activity as needed
- Communicated with all areas of the Port Center regarding known issues, training issues, outages, and any other operational information
- Researched and troubleshot issues upon request from key customers and provided appropriate response/report with a 24 hour turnaround time
- Assisted with communicating key learnings to the floor and various other work groups
- Assisted the Port Operation Team with project management activities
- Proactively identified and reported spikes in fallout volume
- Acted as liaison between the Port Center and various departments
- Learned all Port Operations Desk duties for full cross training functionality
Customer Service Advocate
Verizon Wireless
10.2015 - 09.2021
- Responsible for performing Tier 2 troubleshooting when a customer requires assistance with porting their phone number(s) to Verizon
- Accessed situations quickly and understood the business requirements using technology to assist customers
- Took ownership of customer escalations and minimized transfers
- Listened and responded appropriately in all customer interactions
- Directors Circle 2016
- Subject Matter Expert (SME) from September 2016 to October 2016 New Hire LNP Class
- Step Up Leadership Development Program October 2016 to March 2017
LNP Customer Service Tech
Verizon Wireless
03.2015 - 10.2015
- Responsible for conducting Tier 1 troubleshooting when customer require assistance with porting their phone number(s) to Verizon
- Accessed situations quickly and understood business requirements using technology to assist customers
- Took ownership of customer escalations and minimize transfers
- Listened and responded appropriately in all customer interactions
- Directors Circle 2015
- Subject Matter Expert (SME) For September 2015 to October 2015 New Hire LNP Class
- Step Up Leadership Development Program July 2015 to December 2015
Equipment Operations Compliance Coordinator
Tennessee Donor Services
Nashville, TN
08.2013 - 01.2015
- Scheduled repairs and maintenance for facility and fleet vehicles
- Coordinated sterilization of instruments
- Developed and maintained files of inventory of equipment at 5 locations, ensuring calibrations, validations, and preventative maintenance were up to date
- Placed orders for supplies, received supplies, provided QA inspection, and stocked supplies in FIFO order
- Coordinated disposal of biohazard waste
- Reviewed and maintained all cleaning records, HVAC logs, sterilization records, temperature controls, and environmental monitoring logs
- Performed routine safety and facility inspections
- Employee of the Quarter December 2014
Quality Administrative Assistant
Tennessee Donor Services
Nashville, TN
01.2011 - 08.2013
- Prepared charts and assigned them to coordinators
- Developed and maintained Training Binders for TDS Staff
- Ordered supplies for department
- Assisted with needs of Quality Department
Sales Executive
National Pen Company
Shelbyville, TN
09.2009 - 01.2011
- Called customers to purchase promotional products
- Answered multi line phone
- Designed spreadsheets to track sales
- Consistently met or exceeded sales goals
Production Technician
Nissan North America
Smyrna, TN
07.2001 - 12.2008
- Followed specific instructions in every job assignment
- Helped with the development of a pick area for supplying parts to the line quicker
- Contributed many ideas and attended focus group meetings in order to improve work zones
- Attended classes and participated in the Peer Review Counsel
- Served on the safety committee, implementing safety in my work group and the plant
- Accurately performed my job duties without defects
Preschool Teacher
Stepping Stone Academy
Murfreesboro, TN
08.1998 - 07.2001
- Planned and implemented activities with groups of 2 year olds and 5 year olds
- Took care of needs of children
- Provided a safe and caring environment
- Proficiently operated the office in the afternoons(talked to parents, accepted payments, took suggestions, etc)
Sales-Customer Service-Bookkeeping
Henry’s Florist
Murfreesboro, TN
01.1996 - 01.1998
- Provided customer service, including taking orders, collecting money and giving receipts
- Accurately mailed out monthly bills to customers with accounts, organized deliveries, made deposits of daily sales
Office Manager
Walter Rice Construction
Franklin, TN
01.1994 - 01.1996
- Answered multi-line telephone, accurately took claims and arranged for clean-up and reconstruction, administered payroll on a weekly basis, accounts payable and receivable
Accounts Payable
Middle Tennessee Medical Center
Murfreesboro, TN
01.1991 - 01.1994
- Accurately entered and paid bills for the hospital, prepared checks for distribution
Education
BBA -
Strayer University
Washington01-2025
Associate of Arts -
Strayer University
Washington09-2020
Skills
- Superb Microsoft Office and Google Skills (Word, Excel, Power Point)
- Strong planning, quantitative, technical, and analytical skills
- Excellent blend of organizational, decision making and communication skills (oral and written)
- Effectively collaborates with coworkers or team members to meet or exceed expectations
- Experience handling travel arrangements
- Versatile and resourceful; quickly adapts to new roles, responsibilities and environments
- Experience with multi line phone system and receptionist duties
- Ability to multi task
- Extremely reliable and professional
- Ability to self manage with minimal supervision, manage multiple initiatives, and meet deadlines
- Project management experience
- Handled troubleshooting issues with effective resolution
- Results oriented, proactive, and flexible with strong sense of urgency
Timeline
Customer Service Process Analyst PACT Porting Operations Desk
Verizon Wireless
09.2021 - 12.2026
Customer Service Advocate
Verizon Wireless
10.2015 - 09.2021
LNP Customer Service Tech
Verizon Wireless
03.2015 - 10.2015
Equipment Operations Compliance Coordinator
Tennessee Donor Services
08.2013 - 01.2015
Quality Administrative Assistant
Tennessee Donor Services
01.2011 - 08.2013
Sales Executive
National Pen Company
09.2009 - 01.2011
Production Technician
Nissan North America
07.2001 - 12.2008
Preschool Teacher
Stepping Stone Academy
08.1998 - 07.2001
Sales-Customer Service-Bookkeeping
Henry’s Florist
01.1996 - 01.1998
Office Manager
Walter Rice Construction
01.1994 - 01.1996
Accounts Payable
Middle Tennessee Medical Center
01.1991 - 01.1994
BBA -
Strayer University
Associate of Arts -
Strayer University