Scarlett Jackson
WaKeeney,KS
Summary
Dynamic and results-driven professional with extensive experience as a General Manager, excelling in operations management and employee training. Proven track record in enhancing customer satisfaction and optimizing inventory control, while fostering a collaborative team environment. Strong leadership and strategic planning skills drive continuous improvement and operational efficiency.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
23
23
years of professional experience
Work History
Assistant Restaurant Manager
Loves Travel Stop
06.2025 - Current
- Assisted in daily operations, ensuring smooth restaurant functionality and customer satisfaction.
- Trained new staff on service protocols and operational standards to enhance team performance.
- Managed inventory levels, coordinating timely orders to maintain stock availability.
- Implemented health and safety procedures, promoting a safe dining environment for guests and employees.
- Supported financial processes by handling cash registers and processing transactions accurately.
- Analyzed customer feedback to improve service delivery and enhance overall guest experience.
- Monitored food quality and presentation standards, ensuring compliance with company guidelines.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
District Manager
Caseys General Stores
07.2019 - 06.2025
- Led operational strategies to enhance store performance and customer satisfaction across multiple locations.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented cost-control measures, optimizing budget allocation for improved profitability.
- Mentored district staff, fostering a culture of continuous improvement and high performance.
- Directed market analysis initiatives, identifying opportunities for expansion and competitive positioning.
- Established key performance indicators (KPIs) to monitor store operations and drive strategic decision-making.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Certified Medication Aide
Ascension
02.2018 - 03.2019
- Administered medications accurately and safely to patients according to physician directives.
- Assisted healthcare team in monitoring patient responses to medication and reported concerns effectively.
- Maintained meticulous records of medication administration, ensuring compliance with regulations and standards.
- Trained new staff on medication protocols and safety procedures, enhancing team performance and patient care quality.
- Collaborated with nursing staff to develop individualized care plans based on patient needs and preferences.
- Ensured proper storage and handling of medications, maintaining inventory accuracy while adhering to safety guidelines.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
Certified Medical Assistant
All Star Staffing
03.2016 - 04.2018
- Administered patient assessments and documented vital signs in electronic health records system.
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Educated patients on treatment plans, medications, and preventive care strategies.
- Assisted healthcare providers during examinations, ensuring all necessary equipment was available.
- Traveled from facility to facility to provide staffing during staffing shortages.
Advanced Certified Medication Aide
Trego Manor
12.2012 - 01.2016
- Administered medications accurately according to established protocols and patient care plans.
- Monitored patient vital signs, reporting changes to nursing staff for timely interventions.
- Assisted in training new medication aides on policies, procedures, and best practices.
- Collaborated with healthcare teams to develop individualized care plans for residents.
- I also assisted in closing the facility and ensuring all residents were settled into their new loctions.
Bail Bondsman
First Arkansas Bail Bonds
03.2009 - 10.2011
- Managed bail processes, ensuring compliance with legal regulations and policies.
- Evaluated client eligibility and assessed risk factors to determine bond amounts.
- Developed strong relationships with clients, providing guidance throughout the bail process.
- Oversaw case management, coordinating with law enforcement and court systems effectively.
- Negotiated terms of agreements with clients, enhancing understanding of bail conditions and responsibilities.
- Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
- Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
- Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
- Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Strengthened company reputation within the community through participation in local events and charitable activities related to criminal justice reform initiatives.
- Assisted in locating fugitives, working closely with law enforcement to bring them back into custody as quickly as possible.
- Collaborated with a diverse range of professionals including attorneys, judges, and court clerks for seamless case management.
- Streamlined the bond process for faster results through effective communication with clients and court personnel.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
General Manager
Braums Ice Cream And Dairy
06.2005 - 07.2009
- Directed daily operations, optimizing workflows to enhance team productivity and service quality.
- Implemented strategic initiatives that improved operational efficiency and streamlined processes across departments.
- Mentored and developed management staff to foster leadership skills and improve team performance.
- Analyzed market trends to inform business strategy, driving growth and competitive advantage.
- Established key performance indicators (KPIs) to measure operational success and drive continuous improvement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Dennys Restaurant
07.2002 - 06.2005
- Coordinated cross-functional teams to ensure alignment on company objectives and project deliverables.
- Managed budget allocations effectively, ensuring resources were utilized efficiently across all projects.
- Led organizational change initiatives, enhancing employee engagement and operational effectiveness through clear communication strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
High School Diploma -
TCHS
WaKeeney, KSSkills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Restaurant operations
- Training and mentoring
- Performance evaluations
- Guest relations
- Inventory control
- Scheduling and labor control
- Performance improvement
- Employee retention
- Budget administration
- Schedule coordination
- Budgeting and financial management
- Sales and marketing
- POS system
- Interpersonal and written communication
- Kitchen oversight
- Hospitality and accommodation
- Team leadership
- Problem-solving
- Customer service
- Operations management
- Scheduling staff
- Reliable and responsible
- Relationship building
- Money handling
- Inventory management
- Coaching and mentoring
- Staff supervision
- Strategic planning
- Critical thinking
- Conflict resolution
- Recruitment and hiring
- Safe food handling
- Training and onboarding
- Employee performance evaluations
- Cost controls
- Health code compliance
- Payroll administration
- Recruitment
- POS terminal operation
- Supply ordering and management
- Teamwork
Timeline
Assistant Restaurant Manager
Loves Travel Stop
06.2025 - Current
District Manager
Caseys General Stores
07.2019 - 06.2025
Certified Medication Aide
Ascension
02.2018 - 03.2019
Certified Medical Assistant
All Star Staffing
03.2016 - 04.2018
Advanced Certified Medication Aide
Trego Manor
12.2012 - 01.2016
Bail Bondsman
First Arkansas Bail Bonds
03.2009 - 10.2011
General Manager
Braums Ice Cream And Dairy
06.2005 - 07.2009
General Manager
Dennys Restaurant
07.2002 - 06.2005
High School Diploma -
TCHS