Scarlett Kite
Rogersville ,TN
Summary
scarlettkite2@gmail.com
Dear ,
I am writing to apply for a position within your company and would like to bring to your attention my background in the position of HUC 2. I have 21 years of professional experience in this position and believe that I have the skills and strengths to be an excellent candidate.
Firstly, my experience as a HUC 2 has prepared me to be an excellent communicator. I am adept at effectively conveying ideas and plans to my colleagues and I have a deep understanding of how to both listen and give appropriate feedback. I have further developed my communication skills through my strenuous work in alerting and monitoring medical procedures.
Secondly, my position as a HUC 2 has enabled me to hone my decision-making skills. My experience assessing patient data and monitoring changes in vital signs has trained me in the ability to make quick and informed judgement calls when needed, and I am confident in my ability to tackle any challenging decisions.
Finally, my position as a HUC 2 has enabled me to gain invaluable leadership skills. I have been trusted to oversee and manage the communication and monitoring of patient care, and I have had to make sound decisions and provide support and guidance to support staff.
In addition, I possess excellent strengths in communication, decision-making and leadership which I believe will be an asset . I am confident that my skills and experience make me the perfect candidate for this position.Lastly I have one year of customer service representative experience in which I have remotely worked from home. I already have an office set up in my home.
Thank you for your time and consideration, and I look forward to hearing from you.
Sincerely,
Scarlett Kite
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank Of America
10.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Nursing Unit Secretary
Morristown Hamblen Hospital
04.2020 - 10.2023
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Facilitated family visitation schedules, promoting emotional support for patients during their hospital stay.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
Education
Adult High School
Rutledge, TN05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Paperwork Processing
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Prioritization
- Staff Training
- De-Escalation Techniques
- Technical Support
- Filing
- Customer Education
- Coordination
- Medical terminology knowledge
- Training development aptitude
- Credit adjustments
Timeline
Customer Service Representative
Bank Of America
10.2023 - 04.2024
Nursing Unit Secretary
Morristown Hamblen Hospital
04.2020 - 10.2023
Adult High School
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
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