Scarlett Laythe
Bellevue
Summary
Driven professional with over ten years of experience in pet supplies, nutrition, and retail. Expertise in pet care, grooming, and nutrition, complemented by bilingual proficiency in Spanish to assist diverse customer needs. Proven track record of managing teams and achieving goals in fast-paced environments. Strong work ethic and commitment to exceeding company expectations through effective relationship building and initiative.
Overview
12
12
years of professional experience
Work History
Operations Manager
Pet Evolution
06.2025 - Current
- Oversee daily operations, ensuring efficient workflow and adherence to company standards.
- Streamline inventory management processes, reducing waste, and improving stock accuracy.
- Resolve customer inquiries through efficient communication and problem-solving techniques.
- Mentor and train new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in bathing, drying, and grooming pets to enhance overall appearance and hygiene.
- Educated pet owners on nutritional needs and dietary options for various pet species.
Manager
Pet Pros
04.2014 - 06.2025
- Hired as customer service representative, promoted to shift lead within three months.
- Assisted customers in selecting suitable pet products for feeding and sensitivities.
- Received and processed orders to maintain optimal stock levels in store.
- Organized merchandise displays on sales floor to enhance product visibility.
- Performed opening and closing duties including cash handling and restocking.
- Delegated tasks effectively while managing team operations for efficiency.
- Coached and mentored staff on brand standards and nutrition knowledge to improve service quality.
- Monitored sales metrics and coordinated events to boost store performance.
- Facilitated team meetings to discuss performance, goals, and challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Veterinary Assistant
Hollywood Hills Animal Hospital
08.2018 - 01.2019
- Supported front desk operations by greeting clients based on visit type.
- Managed patient intake and maintained accurate medical records.
- Administered medications and vaccinations to animals as directed by veterinarians.
- Maintained cleanliness and organization of exam rooms and surgical areas.
- Handled billing processes and scheduled appointments for clients.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Ensured completion of necessary paperwork for smooth daily appointments.
- Prepared exam rooms to maintain cleanliness and readiness for patients.
- Assisted veterinary staff with post-anesthesia recovery and patient care tasks.
Barista
Eurest/Compass Group
07.2016 - 08.2018
- Maintained cleanliness of the coffee station and dining area.
- Assisted customers with menu selections and special dietary needs.
- Trained new baristas on beverage preparation techniques and customer service.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash register transactions and processed payments accurately.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Customer Service Representative
Wagly Pet Campus
06.2016 - 07.2017
- Checked in clients for grooming, hospital visits, boarding, and daycare services.
- Managed appointment scheduling for grooming and training services.
- Delivered exceptional customer support in a fast-paced pet care environment.
- Updated pet parents on animal wellbeing during boarding stays.
- Confirmed appointments across entire campus to ensure organized scheduling.
- Assisted groomers and veterinarians with bathing and restraining dogs as needed.
- Facilitated care for boarding dogs by distributing meals and cleaning enclosures.
- Managed play breaks and walks for dogs to enhance their experience.
- Ensured incoming pets received necessary care, promoting happiness and comfort.
Education
College -
Bellevue College
Bellevue, WA01.2016
High School -
Bellevue High School
Bellevue, WA01.2014
Skills
- Bilingual in Spanish
- Customer service
- Employee training
- Visual merchandising
- Project management
- Cash handling
- Problem solving
- Team leadership
- Leadership and management
- Effective communication
- Event coordination
- Pet care and nutrition
- People-oriented approach
- Multi-tasking abilities
Affiliations
- Digital Art
- Music
Languages
Spanish
Native/ Bilingual
Timeline
Operations Manager
Pet Evolution
06.2025 - Current
Veterinary Assistant
Hollywood Hills Animal Hospital
08.2018 - 01.2019
Barista
Eurest/Compass Group
07.2016 - 08.2018
Customer Service Representative
Wagly Pet Campus
06.2016 - 07.2017
Manager
Pet Pros
04.2014 - 06.2025
High School -
Bellevue High School
College -
Bellevue College