Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Myers

Euless,TX

Summary

Dynamic Guest Service Associate with a proven track record at Racetrac Gas Station, excelling in complaint handling and payment processing. Recognized for enhancing guest experiences through effective problem-solving and teamwork, consistently achieving high customer satisfaction. Adept at multitasking and fostering positive relationships, contributing to a welcoming environment.

Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions. Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.

Overview

8
8
years of professional experience

Work History

Guest Service Associate

Racetrac Gas Station
05.2025 - Current
  • Greeted guests warmly, ensuring a positive first impression and enhancing overall customer experience.
  • Assisted customers with inquiries, providing accurate information to resolve concerns effectively.
  • Managed front desk operations, including check-ins and check-outs, maintaining efficient workflow.
  • Coordinated room assignments based on guest preferences, optimizing occupancy rates and satisfaction.
  • Processed payments accurately and efficiently, enhancing transaction speed and customer satisfaction.
  • Handled guest feedback and complaints professionally, striving for resolution and continuous improvement in service quality.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests upon arrival by providing warm welcome.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Handled cash, credit, and digital payments while adhering to company policies.
  • Collaborated with team members to manage inventory levels and restock merchandise as needed.
  • Resolved customer complaints promptly, fostering a positive store environment.
  • Participated in training sessions to improve product knowledge and service skills.
  • Monitored sales floor for potential theft or loss prevention opportunities while ensuring safety protocols were followed.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

PT ERP Clerk

QuikTrip
08.2022 - 04.2025
  • Processed customer transactions efficiently at point-of-sale, ensuring accurate cash handling and receipt management.
  • Maintained inventory levels through regular stock checks, contributing to optimal product availability for customers.
  • Assisted in training new clerks on operational procedures and customer service standards to enhance team performance.
  • Resolved customer inquiries promptly, fostering positive experiences and enhancing overall satisfaction ratings.
  • Processed and organized incoming documents for efficient retrieval and record-keeping.
  • Maintained accurate inventory records using database management systems.
  • Assisted in coordinating office supply orders to ensure operational efficiency.
  • Handled customer inquiries, providing timely and accurate information.
  • Collaborated with team members to streamline administrative procedures.
  • Monitored compliance with company policies during daily operations.
  • Trained new clerical staff on office protocols and software applications.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained cleanliness and organization of checkout area to ensure operational efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Prepared and cooked menu items according to established recipes and presentation standards.
  • Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
  • Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
  • Collaborated with team members to streamline food preparation processes for efficient service.
  • Trained new kitchen staff on cooking techniques and safety procedures, fostering a collaborative environment.
  • Monitored food quality and consistency, making adjustments as needed to meet customer satisfaction standards.
  • Contributed ideas for seasonal menu changes based on ingredient availability and customer preferences.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
  • Adapted quickly to menu changes, ensuring seamless transitions for both kitchen staff and customers.
  • Consistently met strict health and safety standards, contributing to restaurant's reputation for reliability.
  • Increased repeat business by consistently delivering exceptional culinary experiences.
  • Fostered culture of continuous improvement, encouraging staff to share innovative ideas.
  • Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Supported team-oriented kitchen atmosphere, facilitating smooth service during peak hours.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Clerk

7-eleven
03.2021 - 08.2022
  • Processed and organized documents efficiently to enhance office workflow.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained cleanliness and organization of checkout area to promote a positive store environment.
  • Managed cash register operations, balancing cash drawers at the beginning and end of shifts.
  • Welcomed customers and helped determine their needs.
  • Coordinated promotional displays at checkout to drive sales and highlight seasonal products.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Sales Associate

Bath and Body Works, Limited Brands
07.2020 - 01.2021
  • Delivered exceptional customer service, enhancing overall shopping experience and brand loyalty.
  • Executed sales strategies to achieve daily targets, contributing to store performance and revenue growth.
  • Maintained visual merchandising standards, ensuring product displays aligned with company guidelines and aesthetics.
  • Assisted in inventory management processes, optimizing stock levels and reducing excess merchandise.
  • Collaborated with management to identify opportunities for process improvements in customer engagement initiatives.
  • Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
  • Conducted product promotions and events, driving foot traffic and encouraging upselling among customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Antique Photographer

Kamans Art Shoppe
06.2020 - 08.2020
  • Captured high-quality images for diverse projects, ensuring alignment with client vision and brand identity.
  • Led creative direction for photo shoots, collaborating with clients to develop concepts and achieve desired outcomes.
  • Managed post-production processes, utilizing advanced editing software to enhance image quality and maintain consistency.
  • Mentored junior photographers, providing guidance on techniques and best practices to improve skills and workflows.
  • Digitally edited photos to enhance appearance.
  • Coordinated logistics for on-location shoots, including equipment setup, lighting adjustments, and time management for optimal results.
  • Conducted market research to identify trends and inform photographic styles, enhancing competitive positioning in the industry.

Sales Associate

Bath & Body Works
10.2018 - 12.2018
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, ensuring timely restocking of merchandise and maintaining organized sales floor.
  • Executed daily visual merchandising strategies to attract customers and promote key products effectively.
  • Trained new associates on company policies, procedures, and customer service best practices for consistency.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Resolved customer inquiries and concerns efficiently, fostering positive relationships and repeat business opportunities.
  • Analyzed customer feedback to identify trends and improve service delivery, enhancing overall satisfaction.
  • Collaborated with team members to achieve sales targets through effective communication and teamwork.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Implemented promotional campaigns in-store, increasing product visibility and driving sales growth successfully.
  • Collaborated with team members to achieve monthly sales targets.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Airbrush Artist

Kamans Art Shoppe
06.2017 - 08.2017
  • Designed and executed custom airbrush designs for diverse clients, enhancing their visual experiences.
  • Utilized various airbrush techniques to achieve high-quality finishes on different materials.
  • Collaborated with clients to understand their vision and delivered tailored solutions efficiently.
  • Maintained high standards of cleanliness and organization in workspace for optimal productivity.
  • Mentored junior artists on airbrush techniques and best practices, fostering skill development.
  • Streamlined workflow processes to improve turnaround time without compromising quality.

Education

High School Diploma -

Lamar High School
Arlington, TX
06.2017

Skills

  • Patience and composure
  • Complaint handling
  • Payment processing
  • Check-in and Check-out procedures
  • Team player mentality
  • Guest relations
  • Guest orientation
  • Documentation and reporting
  • Verbal and written communication
  • Loyalty promotion
  • Guest experiences
  • Multitasking
  • Problem-solving abilities
  • Problem-solving
  • Teamwork and collaboration

Timeline

Guest Service Associate

Racetrac Gas Station
05.2025 - Current

PT ERP Clerk

QuikTrip
08.2022 - 04.2025

Clerk

7-eleven
03.2021 - 08.2022

Sales Associate

Bath and Body Works, Limited Brands
07.2020 - 01.2021

Antique Photographer

Kamans Art Shoppe
06.2020 - 08.2020

Sales Associate

Bath & Body Works
10.2018 - 12.2018

Airbrush Artist

Kamans Art Shoppe
06.2017 - 08.2017

High School Diploma -

Lamar High School

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