Scarlett Norris
Winston,NC
Summary
Versatile real estate sales professional with extensive experience in home sales. Demonstrated history of customer service excellence, business acumen and strategic planning. MLS expert savvy to market conditions and customer preferences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Broker
Keller Williams Realty
04.2019 - Current
- Negotiated favorable and contract terms for buyers and sellers by creatively and effectively leveraging market knowledge and strong communication skills.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Cultivated lasting relationships with past as well as prospect clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Real Estate Administrative Assistant
Angel Sims Realty
10.2015 - 04.2019
- Prepared and maintained accurate contract to close documentation on all transactions.
- Set up and maintained all inspections during due diligence period.
- Facilitated smooth transactions by managing communication between clients, agents, lenders, and attorneys.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Coordinated leads management CRM software to improve efficiency with prioritized prospects.
Administrative Assistant/Sales Assistant
Weeks Hardwood Flooring
04.2012 - 09.2015
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Office Support Specialist
Child Support Enforcement Division
09.2008 - 07.2010
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Assisted and accompanied Child Support Agents to Child Support Court on a monthly basis. Taking appropriate notes and providing ongoing support as needed throughout court hearings.
- Managed filing system, and maintained correspondence through various judicial systems, entered data and completed other clerical tasks.
- Prepared documentation for agents to send out to judges, sheriffs departments and other proper municipalities to prepare for upcoming court dates and procedures.
- Entered new client applications into the system to help prepare clients to receive future child support.
Restaurant Owner/Manager of Operations
Big Game Safari
10.2007 - 08.2008
Commercial Teller
BB&T Now Truist
08.2004 - 10.2007
- Ordered and maintained weekly cashflow for entire branch.
- Serviced all commercial clientele.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller operations for increased efficiency through accurate cash handling and recordkeeping.
- Built strong customer relationships by providing exceptional service and support during transactions.
- Identified potential sales opportunities, cross-selling bank products and services to customers.
- Maintained high levels of accuracy by reconciling cash drawers, ensuring proper balancing daily.
- Assisted in training new tellers, sharing best practices for efficient customer service and transaction processing.
- Managed risk by adhering to bank policies and procedures, identifying suspicious activity and reporting it promptly.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NCSkills
- Contract Negotiation, Contract Management
- Legal Document Preparation
- Problem Solving
- Oral and Written Communication
- Social Media Marketing, Online Advertising
- Home Sales
- Customer Service
- Microsoft Office-Outlook, Excel, Power Point
- CRM
Accomplishments
- Exceeded Capping goal 4 consecutive years with Keller Williams
- Team Award Platinum, Gold and Silver.
Certification
- North Carolina Broker Real Estate License
References
References available upon request.
Timeline
Real Estate Broker
Keller Williams Realty
04.2019 - Current
Real Estate Administrative Assistant
Angel Sims Realty
10.2015 - 04.2019
Administrative Assistant/Sales Assistant
Weeks Hardwood Flooring
04.2012 - 09.2015
Office Support Specialist
Child Support Enforcement Division
09.2008 - 07.2010
Restaurant Owner/Manager of Operations
Big Game Safari
10.2007 - 08.2008
Commercial Teller
BB&T Now Truist
08.2004 - 10.2007
Bachelor of Science - Business Administration
High Point University
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