Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Pelletier

Pensacola

Summary

Accomplished Operations Systems Manager with a proven track record at Perdido Realty Vacations, specializing in infrastructure management and fostering strong team collaboration. Expert in driving business process improvements and reducing operational expenses, demonstrated through strategic automation solutions and effective vendor negotiations. Known for exceptional problem-solving abilities and building robust business continuity plans, ensuring seamless operational efficiency and resilience.

Overview

6
6
years of professional experience

Work History

Operations Systems Manager

Perdido Realty Vacations
05.2020 - Current
  • Mentored team members in technical skills and provided guidance on professional development opportunities.
  • Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to staff and homeowners.
  • Collaborated with business stakeholders.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Wrote and updated documentation covering system components and staffing rules.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Created and maintained policy documentation, detailing best practices and inherent goals.
  • Drafted change management policies to streamline introductions of new software and systems.
  • Spoke at industry events and conferences, sharing management techniques.
  • Assisted in onboarding clients, going hands-on to encourage strong business relationship formation.
  • Communicated with third party providers and business channel partners to maintain strong commercial alliances.
  • Designed company-wide policies, monitoring ongoing efforts.
  • Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
  • Reduced operational expenses by consolidating redundant systems and streamlining resource allocation across departments.
  • Managed vendor relationships acquisitions, negotiating favorable contract terms to minimize costs while maintaining quality standards.
  • Developed comprehensive disaster recovery plans to ensure business continuity in the event of unforeseen failures or outages.
  • Wrote strategic business plans outlining need for departmental information resources.

Guest Service Representative

Resort Quest
04.2019 - 05.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.

Education

Bachelor Of Administration - Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Graduate Certificate - Graphic And Digital Design

Pensacola State College
Pensacola, FL
08.2017

Skills

  • Troubleshooting skills
  • Remote support
  • IT infrastructure management
  • IT asset management
  • System troubleshooting
  • Incident management
  • Performance improvements
  • Technical documentation
  • Operating systems expertise
  • Training documentation
  • Infrastructure maintenance
  • Administration protocols
  • Business continuity planning
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Business process improvement
  • Project leadership
  • Professionalism
  • Written communication
  • Quality assurance

Timeline

Operations Systems Manager

Perdido Realty Vacations
05.2020 - Current

Guest Service Representative

Resort Quest
04.2019 - 05.2020

Bachelor Of Administration - Business Administration And Management

Colorado Technical University

Graduate Certificate - Graphic And Digital Design

Pensacola State College

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Scarlett Pelletier