Scarlett Ragas
Novinger,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Owner/Quilter/Seamstress
Scarlett's Longarm Quilting
04.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Pro Services Cashier
The Home Depot Inc
08.2018 - 05.2023
- Trained new cashiers on procedures, company policies, and best practices for exceptional customer service.
- Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
- Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
- Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
- Reduced wait times by quickly processing transactions and managing lines effectively.
- Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
- Assisted in maintaining a clean and organized checkout area for a pleasant shopping experience.
- Contributed to store sales goals by promoting special offers and loyalty programs to customers during checkout.
- Enhanced store reputation by delivering friendly, professional service to customers at the register.
- Demonstrated adaptability by successfully handling various cashier roles within the Pro Services department depending on business needs.
- Processed returns accurately according to company policy, ensuring customer satisfaction while minimizing losses from refunds or exchanges.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
The Home Depot Inc
06.2016 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Kirksville Senior High School
Kirksville, MO06-1989
Skills
- Business operations
- Financial management
- Customer relationship management
- Quilting techniques
- Effective communication
- Problem solving
- Attention to detail
- Customer relations
Timeline
Pro Services Cashier
The Home Depot Inc
08.2018 - 05.2023
Customer Service Representative
The Home Depot Inc
06.2016 - 08.2018
Owner/Quilter/Seamstress
Scarlett's Longarm Quilting
04.2009 - Current
High School Diploma -
Kirksville Senior High School
Similar Profiles
Holly Williams-SosaHolly Williams-Sosa
My Girlfriend's Quilt Shoppe at Longarm Quilting OperatorMy Girlfriend's Quilt Shoppe at Longarm Quilting Operator
Molly KeoghMolly Keogh
Senior ABA Therapist at Scarlett's Autism Therapy CentreSenior ABA Therapist at Scarlett's Autism Therapy Centre
William JacksWilliam Jacks
Small Package Handler at Mr. LongarmSmall Package Handler at Mr. Longarm
Amy MartinAmy Martin
Associate Professor, Early Childhood Education, Teacher Education at Moberly Area Community CollegeAssociate Professor, Early Childhood Education, Teacher Education at Moberly Area Community College
Dakota BebonDakota Bebon
Owner/Operator Truck Driver at Leaseed On With AschenbrennerOwner/Operator Truck Driver at Leaseed On With Aschenbrenner