Scarlett Renaud
Baton Rouge,LA
Summary
Dynamic Photo Lab Technician with proven expertise at Walmart, excelling in quality control management and customer service. Recognized for enhancing operational efficiency and achieving high customer satisfaction through strong communication skills. Adept at cash register operations, consistently ensuring accurate transactions and inventory management. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Photo Lab Technician
Walmart
Baton Rouge, LA
11.2015 - 09.2016
- Managed operation of digital imaging equipment for photo printing and processing tasks.
- Executed quality control measures by inspecting photos for color accuracy and print clarity.
- Facilitated customer support for photo orders by offering expert guidance on product selection.
- Oversaw inventory management of photo supplies and materials to ensure optimal stock levels.
- Ensured cleanliness and organization of lab equipment and workspaces.
- Facilitated training sessions for new staff on photo lab procedures and customer service techniques.
- Managed photo department cash register operations, scanning items and processing checks and credit card transactions.
- Evaluated customer needs and analyzed order details to determine processing requirements and timelines.
- Inspected developed prints to identify defects including broken lines, spots, and blurs.
- Oversaw chemical level management and solution integrity for automatic processors and hand development systems.
- Implemented rigorous quality control measures for all output materials, ensuring color accuracy, image sharpness, and overall print quality.
- Ensured high-quality standards for all prints, consistently surpassing customer expectations.
Sales Associate
CVS
Baton Rouge, LA
09.2015 - 11.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized merchandise displays to promote sales and streamline customer access.
- Restocked shelves and ensured proper inventory levels to support daily operations.
- Collaborated with team members to achieve store goals and improve service quality.
- Implemented promotional displays, highlighting seasonal products to drive customer engagement.
- Monitored store environment for cleanliness and safety compliance, addressing issues promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Certified Lifeguard
BREC
Baton Rouge, LA
05.2015 - 08.2015
- Monitored pool activities to ensure safety compliance and prevent accidents.
- Administered first aid and CPR in emergency situations, demonstrating quick response skills.
- Conducted routine inspections of pool facilities and equipment for operational integrity.
- Educated patrons on water safety rules and proper swimming techniques during daily interactions.
- Maintained accurate records of incidents, rescues, and first aid administration for reporting purposes.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
- Supported fellow lifeguards during high-traffic periods by providing additional supervision or assistance as needed.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Prevented accidents through proactive lifeguarding techniques and maintaining a watchful eye on swimmers.
- Entered water immediately to pull struggling swimmers to safety.
- Managed emergency situations efficiently, working closely with other lifeguards to secure the area and provide necessary support.
- Improved pool cleanliness by regularly testing water quality and adjusting chemical levels as needed.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Performed timely rescues, administering first aid and CPR when necessary, resulting in reduced injury severity.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Monitored safety of guests in and around swimming pool.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Sales Associate
Planet Beach Tanning Salon
Baton Rouge, LA
01.2015 - 04.2015
- Participated in training sessions to enhance product knowledge and customer service skills.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized merchandise displays to promote sales and streamline customer access.
- Restocked shelves and ensured proper inventory levels to support daily operations.
- Collaborated with team members to achieve store goals and improve service quality.
- Implemented promotional displays, highlighting seasonal products to drive customer engagement.
- Monitored store environment for cleanliness and safety compliance, addressing issues promptly.
Certified Pharmacy Technician
Walgreen's Pharmacy
Baton Rouge, LA
02.2012 - 07.2013
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications and managing inventory levels effectively.
- Provided exceptional customer service by addressing patient inquiries regarding medications and health products.
- Maintained clean and organized work areas to support operational efficiency and safety standards.
- Monitored medication expiration dates, facilitating timely removal of outdated stock from inventory.
- Collaborated with healthcare professionals to verify prescription accuracy and resolve discrepancies promptly.
- Trained new pharmacy technicians on standard operating procedures and best practices for medication dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Robert E Lee High School
Baton Rouge, LASkills
Strong communication skills
Organizational growth
Quality control management
Cash register operation
Languages
French
Native or Bilingual
Timeline
Photo Lab Technician
Walmart
11.2015 - 09.2016
Sales Associate
CVS
09.2015 - 11.2015
Certified Lifeguard
BREC
05.2015 - 08.2015
Sales Associate
Planet Beach Tanning Salon
01.2015 - 04.2015
Certified Pharmacy Technician
Walgreen's Pharmacy
02.2012 - 07.2013
High School Diploma -
Robert E Lee High School