Scarlett Rotramel
Trenton,TX
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
21
21
years of professional experience
Work History
Private Nanny
Self-employeed
10.2021 - Current
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Server/Shift Lead
Hillside Tavern
04.2019 - 03.2020
- Worked with Point Of Sale system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained, coached, and mentored new sales associates for maximum performance
- Inventoried materials on weekly basis
- Prepared shift summary reports for owners
- Answered incoming phone calls and emails from customers & vendors
- Maintained till, invoices, and payroll
- Purchased necessary supplies & bar inventory to meet demand of sales
Sales Associate/Office Aide
Suze
06.2016 - 04.2019
- Assisted with maintaining wine inventory and training
- Facilitated planning and organization of private events
- Managed phone lines to address customer and vendor questions, and schedule reservations
- Create and print menus for private events, and weekly specials
- Create employee schedule
- Provided clerical support for owner
Event Supervisor/Office Aide
CoHost Event Staffing
02.2016 - 10.2018
- Provided clerical support, addressing routine, and special requirements.
- Assisted with event planning, travel and logistical arrangements.
- Assisted with onboarding of new employees.
- Established team priorities, maintained schedules and monitored performance.
- Data entry
- Answered incoming calls, and recorded pertinent information involving inquiries regarding staffing needs
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
Sales Associate/Trainer
Ocean Prime
10.2009 - 04.2016
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Assisted in monitoring trainee performance to identify gaps in training.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Prepared for private dinner events by creating & printing menus, developing a seating chart, and assigning the appropriate staff
Restaurant Trainer
Mimi's Cafe
09.2002 - 10.2009
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping
- Maintained employee files
- Generated sales report to help upper management make effective decisions and sales plans.
Lease End Contact
Honda Financial Services
03.2006 - 09.2006
- Contacted lease holders at predetermined intervals to inform them of lease completion procedures
- Informed current and potential lease holders of upcoming financial offers at participating dealerships
- Communicated with dealerships throughout the return process to verify lease completion
- Maintained customer and vehicle information in database
- Answered incoming calls regarding current leases, and financial eligibility of customer for potential lease
- Tracked returned leases to auction
- Verified receipt and sale of vehicle from auction yard
- Received and distributed department mail
Education
BBA - Marketing
University of North Texas
Denton, TX05.2003
Skills
- Customer Service
- Microsoft Office Suite
- Clerical Support
- Telephone Reception
- Billing and Invoicing
- Database Entry
- Inventory Management
- Event and Meeting Planning
- Time Management
- Clear Communicator
Timeline
Private Nanny
Self-employeed
10.2021 - Current
Server/Shift Lead
Hillside Tavern
04.2019 - 03.2020
Sales Associate/Office Aide
Suze
06.2016 - 04.2019
Event Supervisor/Office Aide
CoHost Event Staffing
02.2016 - 10.2018
Sales Associate/Trainer
Ocean Prime
10.2009 - 04.2016
Lease End Contact
Honda Financial Services
03.2006 - 09.2006
Restaurant Trainer
Mimi's Cafe
09.2002 - 10.2009
BBA - Marketing
University of North Texas
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