Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Shock

Dallas,TX

Summary

Experienced Executive Director/Assisted Living Administrator with 5 years of experience in the Senior Living Industry. Strong leadership abilities, effective organizational skills, solid understanding of New Jersey State regulations and requirements. Proven ability to increase census, revenue customer satisfaction and compliance. Well-versed in the day to day operations, financial reporting, billing and accounting practices.

Overview

14
14
years of professional experience

Work History

Business Office Director / Executive Director

Juniper Village At Preston Hollow
03.2023 - Current
  • Strategically planned the day-to-day administrative and operational functions for 98-bed facility, providing guidance, stability, leadership and motivation to over 58 employees across more than 5 departments.
  • Manage annual budget staying under budget while maintaining optimal operations
  • Exceeded annual revenue goals by more than $100K, with NOI of $2.7M
  • Led community to achieve 80% occupancy and maintained waiting list for more than 6 consecutive months.
  • Developed and Implemented Business Develop initiative that increased census by 40% and improved community revenue.
  • Decreased company overtime from 6% to 1.3% in 7 months time through effective recruitment, scheduling, and labor allocations.
  • Develop annual operating and capital budget.
  • Review monthly financial statements, exercise appropriate cost control to meet budget, maximize profitability and minimize negative budget variances and deficits.
  • Oversee the admission process and execute residency agreements for all new admissions ensuring proper communication of our agreement and policies.
  • Educate team on all policies and procedures and ensure that the community is in compliance with NJ State regulations regarding Assisted Living Facilities.
  • Assists in developing and conducting service plan reviews with appropriate resident care team members and resident families.
  • Maintain a high degree of resident and staff satisfaction through quality services, prompt issue resolution, communication and follow-up.
  • Worked as an Administrator in the following communities: Brookdale Florham Park (9/2016-4/2019), Brookdale Wayne (4/2019-5/2020).

Business Office Director / Interim Exec. Director

Solstice Senior Living
01.2021 - 02.2023
  • Worked as the Interim Executive Director & Business Office Director at Solstice Senior Living.
  • Worked as the Senior Assistant Executive Director & Business Office Manager (2014-2016) at various locations including: Brookdale Evesham, Brookdale Stafford, Brookdale Emerson, Brookdale Tewksbury etc.
  • Worked alongside the Executive Director to facilitate the daily operations of the community with tasks that include expense management, labor, sales & occupancy, regulatory and policy compliance and customer service.
  • Act as the community's contact for Human Resources related tasks, including recruiting, hiring, training, counseling and terminating of staff in accordance with company policies.
  • Conduct all new hire processes, including pre-employment requirements, onboarding paperwork, and coordination of training.
  • Facilitate monthly staff meetings and trainings and track associate compliance for scheduled and state mandated in-services.
  • Maintain all associate personnel files as well as their medical records, certifications and licenses, criminal background checks and I-9's.
  • Monitor staff timecards and process any payroll changes as needed.
  • Monitor resident accounts, process new move-ins, move-outs, credits, ancillary charges and other miscellaneous adjustments to accounts.
  • Handle any and all billing disputes, deposit resident payments, and handle all aspects of collections through various avenues.
  • Conduct sales calls, perspective resident visits and aide in business development.
  • Complete lease signings with all new residents and their families.
  • Process and code community invoices.
  • Perform month end processing and accruals.
  • Track and help monitor overtime
  • Generate reports for various departments and Executive Director either scheduled or as needed.

President / Co-Owner

Center Point Property Management
01.2016 - 12.2020

Chief Financial Officer

Select Management Company
01.2010 - 12.2015

Education

Associate of Applied Science -

Gibbs College
Livingston, NJ

High School Diploma -

Wayne Hills High School
Wayne, NJ

Skills

  • Texas Certified Assisted Living Administrator
  • CPR/AED Certified
  • Seasoned Administrator with more than 5 years of knowledge and experience in the senior living industry
  • Strong understanding of the Texas State Regulations for Assisted Living Communities
  • Solid Leadership
  • Financial Reports and Management
  • Comfortable interacting with State, Local, or other officials
  • Timely issue resolution
  • Customer Service
  • Microsoft Word/Excel/Power Point proficient
  • Strong communication skills
  • Detail-Oriented and organized
  • Account Receivable & Payable
  • Billing and Account Management
  • Relationship building, staff and resident retention
  • Team building and staff morale

Timeline

Business Office Director / Executive Director

Juniper Village At Preston Hollow
03.2023 - Current

Business Office Director / Interim Exec. Director

Solstice Senior Living
01.2021 - 02.2023

President / Co-Owner

Center Point Property Management
01.2016 - 12.2020

Chief Financial Officer

Select Management Company
01.2010 - 12.2015

Associate of Applied Science -

Gibbs College

High School Diploma -

Wayne Hills High School

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Scarlett Shock