Scarlett Snyder
Scranton,United States
Summary
Highly motivated and results-oriented professional with a proven track record in [your industry or field]. Equipped with strong skills in customer relations, and time management. Adept at problem-solving, and communication. Committed to delivering high-quality results and contributing to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Envoy Air Inc An American Airlines Company Group
2022.08 - Current
- Provided exceptional customer service to passengers during flights, ensuring their safety, comfort, and satisfaction.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Conducted pre-flight safety demonstrations and assisted passengers with emergency procedures as needed.
- Managed cabin operations, including preparing and serving meals and beverages, and maintaining cleanliness and organization.
- Responded promptly to passenger requests and inquiries, addressing concerns and resolving issues to ensure a positive experience.
- Collaborated with fellow crew members to coordinate efficient and smooth flight operations.
- Maintained up-to-date knowledge of airline policies, procedures, and safety regulations.
- Demonstrated leadership and teamwork skills in emergency situations, prioritizing passenger safety and well-being.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Supported fellow crew members in managing challenging situations involving unruly or intoxicated passengers, maintaining order within the cabin area.
Veterinary Receptionist
Pasquotank Animal Hospital
2021.08 - 2021.10
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Answered phone calls and messages for a two-physician veterinary clinic, efficiently scheduling appointments and managing client inquiries to ensure smooth operations and high levels of client satisfaction.
In-Home Nanny
Self Employed
2020.03 - 2021.06
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
- Educated siblings on the unique needs of their brother , promoting empathy and understanding within the family unit.
- Supported students'' academic progress by providing individualized attention and tailored instruction to meet diverse learning needs.
- Enhanced child development by providing a nurturing and educational environment for daily activities.
- Fostered emotional growth and social skills through consistent daily routines and clear communication.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2019
Skills
- Communication – Effectively conveying information through written and verbal channels
- Problem-Solving – Identifying issues and developing practical solutions
- Customer Service – Providing excellent support and resolving client issues to enhance satisfaction
- Time Management – Prioritizing tasks and managing time efficiently to meet deadlines
Timeline
Flight Attendant
Envoy Air Inc An American Airlines Company Group
2022.08 - Current
Veterinary Receptionist
Pasquotank Animal Hospital
2021.08 - 2021.10
In-Home Nanny
Self Employed
2020.03 - 2021.06
High School Diploma -
Sanderson High School
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