Scarlett Swain
Duluth,GA
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions, and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Clearlyderm Dermatology
08.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Ema to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Customer Service Specialist
Arise Virtual Solutions
01.2019 - 01.2023
- Assist customers placing online orders, process returns, provide order status and tracking details
- Answer service questions and suggest product recommendations
- Schedule/reschedule order deliveries.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Credential Processing Specialist
Barry University
01.2018 - 01.2019
- Responsible for receipt and processing of incoming credentials and supporting documentation for all leads and applicants
- Request transcripts on behalf of all prospective students when necessary
- Ensure timely scanning and uploading of documents and ensure integrations are accurate and uploaded properly
- Open and sort incoming mail
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Refund Specialist
Aerotek Staffing
01.2017 - 01.2018
- Research and identify refund requests and process accordingly
- Review and maintain daily reports
- Maintain accurate and detailed logs in the spreadsheet
- Update each case received daily into internal system to reflect the status of the refunds decision.
Sales/Customer Service Representative
Arise Virtual Solutions
01.2015 - 01.2017
- Handle incoming sales calls from direct consumers interested in booking a cruise vacation with the goal of converting the call into a cruise booking
- Upsold additional packages, excursions, room upgrades, and other services provided
- Process payments and provide payment extensions when available
- Update and process customer requests and/or booking changes.
Customer Service Specialist
Assurant
01.2013 - 01.2015
- Respond to customer inquiries in a high volume inbound and outbound call center environment via telephone and/or in writing
- Process large volumes of insurance policy renewals received via email and/or in batches
- Support processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and Insurance agents
- Data Entry of paper batches into internal system.
Education
Pharmacy Technician -
Everest Institute
01.2011
General Education Development | GED -
Miami Dade College
01.2003
Skills
- Computer Savvy
- Problem-solving
- Microsoft 365- Word, Excel, Outlook, Access
- Strong written and verbal communication skills
- Customer Service skills
- Accuracy and attention to detail
- Fluent in Spanish
- Active listening skills
- Appointment Scheduling
- Payment Collection
- Data entry proficiency
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Clearlyderm Dermatology
08.2023 - Current
Customer Service Specialist
Arise Virtual Solutions
01.2019 - 01.2023
Credential Processing Specialist
Barry University
01.2018 - 01.2019
Refund Specialist
Aerotek Staffing
01.2017 - 01.2018
Sales/Customer Service Representative
Arise Virtual Solutions
01.2015 - 01.2017
Customer Service Specialist
Assurant
01.2013 - 01.2015
Pharmacy Technician -
Everest Institute
General Education Development | GED -
Miami Dade College
Similar Profiles
Rachel WaldmannRachel Waldmann
Dermatology Assistant/Mohs Histotechnician Trainee at ClearlyDerm DermatologyDermatology Assistant/Mohs Histotechnician Trainee at ClearlyDerm Dermatology
SASHA PUELLOSASHA PUELLO
Medical Assistant Supervisor at Clearlyderm DermatologyMedical Assistant Supervisor at Clearlyderm Dermatology
Sophia Emily PappasSophia Emily Pappas
Marketing Manager at ClearlyDerm DermatologyMarketing Manager at ClearlyDerm Dermatology
Jaleesa Nicole HudsonJaleesa Nicole Hudson
Store Manager at KohlsStore Manager at Kohls
Ngozi NnawuleziNgozi Nnawulezi
Certified Nursing Assistant at Golden Home ServicesCertified Nursing Assistant at Golden Home Services