Summary
Overview
Work History
Education
Skills
Courses
Certification
Timeline
Generic
Scarlett Wanna-Lohnes

Scarlett Wanna-Lohnes

Sioux Falls,US

Summary

Experienced customer service professional with a proven track record of increasing client satisfaction and loyalty through effective relationship building and communication. Skilled in managing high-volume shifts with meticulous attention to detail, ensuring smooth operations and exceptional service delivery. Proficient in multitasking and sales techniques, consistently exceeding sales targets.

Overview

18
18
years of professional experience

Work History

Bartender/Cocktail Server

Frankies Bar & Grill
08.2023 - 01.2024
  • Serve drinks, ensuring swift service and enhancing customer satisfaction.
  • Manage transactions accurately, maintaining financial integrity.
  • Maintain cleanliness and stock, optimizing bar workflow.
  • Create signature cocktails, elevating menu and customer experience.
  • Handle high-volume shifts, ensuring seamless and positive patron experiences.
  • Implemented efficient restocking system, minimizing service interruptions. Maintained meticulous bar cleanliness and inventory, reducing waste and optimizing stock levels.

Independent Contractor

Self-Employed
01.2018 - 01.2022
  • Managed operations for diverse projects, enhancing client satisfaction and expanding client base.
  • Cultivated client relationships, leading to a notable increase in repeat business and referrals.
  • Welcomed customers warmly, improving service experience and fostering customer loyalty.

Server/Bartender

North Shore Chop House
01.2017 - 01.2018
  • Served Patrons with food and beverages in a positive and friendly manner.
  • Provided information for fine dining to help with food and beverage selections.
  • Presented ordered choices in a prompt and effective manner.
  • Maintained dining ambiance with an enthusiastic attitude. Elevated dining experiences through attentive service, expertly recommending pairings and creating a welcoming atmosphere for patrons.
  • Consistently met and exceeded sales targets by upselling premium menu items and providing exceptional customer service.

Hotel Front Desk Clerk

Dakota Sioux Casino and Hotel
06.2013 - 03.2014
  • Provided exceptional customer service, addressing guest inquiries and concerns promptly.
  • Managed check-in and check-out processes efficiently, ensuring smooth guest experiences.
  • Coordinated room assignments and maintained accurate reservations using hotel management software.
  • Assisted in training new front desk staff on procedures and hotel policies.
  • Resolved guest complaints effectively, maintaining high satisfaction rates among patrons.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Streamlined reservations process for improved accuracy and guest experience
  • Balance banks with large sums of money.

Smoke Shop and Gift Shop Clerk

Dakota Magic Casino Smoke Shop & Gift Shop
08.2011 - 07.2012
  • Managed daily operations of gift shop, ensuring smooth customer service and effective merchandise displays.
  • Trained and mentored new staff on sales techniques and product knowledge to enhance team performance.
  • Implemented inventory control measures to maintain stock levels and reduce shrinkage in retail environment.
  • Developed promotional displays that increased customer engagement and enhanced shopping experience.
  • Assisted customers with product selection, fostering a welcoming atmosphere and driving repeat business.
  • Processed transactions efficiently, ensuring accuracy in cash handling and point-of-sale operations.
  • Collaborated with vendors to source unique products that aligned with customer preferences and trends.
  • Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Conducted regular price audits to ensure accuracy and consistency across all products within the gift shop.
  • Boosted sales through effective product recommendations, based on customer preferences and needs.
  • Managing POS and balancing bank to zero at the end of each shift

Check Cashing Cashier

Dakota Magic Casino Check Cashing
06.2006 - 07.2009
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Assisted customers with inquiries, enhancing overall experience.
  • Maintained a clean and organized checkout area to promote safety and efficiency.
  • Trained new cashiers on register operations and customer service protocols.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained up-to-date knowledge of store, state, and federal policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Business Administration - undefined

Sisseton Wahpeton College
Sisseton, SD
01.2009

General High School Equivalency Diploma - undefined

Sisseton Wahpeton College
Agency Village, SD
01.2007

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Suggestive selling
  • Salesmanship
  • Hospitality and guest service
  • Honest and dependable

Courses

  • 1 year at College or a Technical or Vocational School, 2007 - 2009
  • GED, Sisseton Wahpeton College, 2007

Certification

  • [Technique of Alcohol Management, South Dakota] - [April 25, 2025-April 25,2028]

Timeline

Bartender/Cocktail Server

Frankies Bar & Grill
08.2023 - 01.2024

Independent Contractor

Self-Employed
01.2018 - 01.2022

Server/Bartender

North Shore Chop House
01.2017 - 01.2018

Hotel Front Desk Clerk

Dakota Sioux Casino and Hotel
06.2013 - 03.2014

Smoke Shop and Gift Shop Clerk

Dakota Magic Casino Smoke Shop & Gift Shop
08.2011 - 07.2012

Check Cashing Cashier

Dakota Magic Casino Check Cashing
06.2006 - 07.2009

Business Administration - undefined

Sisseton Wahpeton College

General High School Equivalency Diploma - undefined

Sisseton Wahpeton College

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