Scarlett Welch

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks (bed baths, occupational care)
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Experience with hospice/terminally ill patients, providing comfort and keeping the patient safe as well as the families informed and updated with the plan of care.
• Documented patient information and care activities in patient's electronic chart.
• Responsible for cleaning and maintaining patient rooms for safety and cleanliness.
• BLS/CPR Certified up to date
• Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, preparing drinks, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Cleaned counters, machines, utensils, and seating areas daily.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their orders.

• Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
• Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
• Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
• Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
• Demonstrated excellent communication skills when interfacing with customers over the phone or in-person.
• Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
• Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

I was responsible for assisting customers, maintaining store cleanliness, and handling sales transactions . I provided excellent customer service by answering questions and helping customers in any way I could. I was effective in my communication skills with both customers and co-workers. For store cleanliness, I closed and was required to spot mop, clean restrooms, vacuum, and complete closing cashier duties. I enjoyed this job, I was able to help others and built a strong work ethic being here.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.