Scarlett Adrienne Cowen
Colorado Springs,CO
Summary
Experienced administrative professional with strong background in supporting religious organizations. Skilled in managing schedules, organizing events, and handling confidential information with integrity. Team-focused, adaptable, and reliable, with excellent communication and organizational abilities. Known for fostering collaboration and achieving results in dynamic environments.
Overview
15
15
years of professional experience
Work History
Digital Media Coordinator
Alive Fellowship Church
El Paso, TX
04.2021 - 08.2023
- Responsible for managing the social media accounts of the church ministries and strengthened community outreach through timely updates on the church website and social media platforms.
- Launched and maintained the church's website.
- Updated all platforms to push out information to all church members.
- Created the livestream links for Sunday services and ensured that all livestream is up and running and would make corrections when there were errors.
- Managed a team that photographed the services, events and various ministries in the church and then edited the photos.
- Created a marketing plan and worked with graphic designer for the church's marketing materials.
- Developed all sermon series title slides and create slides for Sunday's messages that were on the screens.
Pastor's Secretary
Alive Fellowship Church
El Paso, TX
04.2021 - 06.2023
- Provided administrative support to the Pastor by coordinating meetings, managing emails and answering phone calls.
- Assisted the Pastor with paperwork, scanning, and copying.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted research on various topics related to church activities and prepared reports accordingly.
- Greeted visitors at the front desk in a friendly manner and directed them to appropriate staff members or departments.
- Provided technical assistance with computers or other electronic devices when needed.
Front Desk Receptionist
OrthoGeorgia
Warner Robins, GA
05.2013 - 09.2015
- Scheduled appointments accurately using appointment software, reducing conflicts or double bookings.
- Confirmed appointments, communicated with patients, and updated patients records.
- Handled sensitive patient information with confidentiality, adhering to HIPPA privacy guidelines.
- Collected co-pay payments, processed transactions and updated relevant records for patients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted Medical Records with copying records for patients.
Scanning Coordinator
Piggly Wiggly Supermarket
Roberta, GA
07.2011 - 05.2013
- Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.
- Sorted, logged, and distributed price change paperwork, labels and tags.
- Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
- Completed special projects as assigned by store management, demonstrating adaptability and commitment to success.
- Enhanced inventory accuracy by conducting regular audits and maintaining up-to-date records.
- Demonstrated attention to detail when entering data into the system, minimizing errors that could negatively impact store operations.
- Executed correct signage placement in each aisle and department as well as replaced missing signs before store opening.
- Gained and maintained knowledge of products sold within store to promptly responded to customer questions.
- Paid attention to detail while completing assignments.
Front End Customer Service Manager
Piggly Wiggly Supermarket
Roberta, GA
10.2010 - 05.2013
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers.
- Responded to customer concerns with friendly and knowledgeable service, and remedied issues promptly and effectively.
- Supervised and guided new employees, and responded quickly to questions to improve understanding of job responsibilities.
- Counted the cash registers of each shift's checkout station, which totaled 8 registers, to ensure they were correct and free of discrepancies when working the evening shift.
- Reported issues to higher management with great detail.
- Assisted in hiring and training of team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored front areas so that questions could be promptly addressed.
Production Assistant
Flint Cable Television
Reynolds, GA
10.2008 - 08.2010
- Developed and maintained successful relationships with media professionals.
- Filmed city and county government meetings for three cities and two counties, and produced them for the time slots on the cable's channel.
- Filmed, edited, and produced 3 county festivals for the cable channel.
- Assisted in scheduling the channel's television viewing guide for its customers.
- Assisted in tasks for the parent company, Public Service Communications, when needed.
- Assisted in the marketing department, creating slides for the television channel when needed.
- Supported post-production activities, including editing and color grading, to enhance the visual appeal of projects.
- Compiled a how-to guide for the position.
Education
Bachelor of Science - Business And Information Technology
Middle Georgia State University
Macon, GA12-2015
Associate of Science - Business Administration
Macon Sate College
Macon, GA05-2012
Skills
- Microsoft Office
- Google Docs, Sheets, Drive
- Canva
- Phone reception
- Calendar Management
- Keyboarding skills
- HIPAA guideline compliance
- Schedule Management
- Social Media Marketing
- Multi-platform planning
- Customer Service
- Office Administration
- Attention to Detail
- Multitasking
- Organizational skills
- Time Management
- Leadership
Volunteer Work
Mountain Post Spouses' Club - 2nd Vice President
June 2024-Present
- Serve as coordinator of the monthly social events.
- Provide monthly board reports to the secretary.
- Provide a written AAR/SOP before the end of the MPSC term.
- Assist the President.
- Attend monthly Executive and General board meetings.
- Attend functions across the Fort Carson community in support of the Mountain Post Spouses' Club.
Mountain Post Spouses' Club - Marketing Chair
September 2023-June2024
- Design marketing materials in support of approved events in collaboration with respective Board Members.
- Maintain, update, and administer MPSC webpage. Collaborate with Social Media chairperson to maintain up-to-date information. Coordinate with the Treasurer to ensure that all payment links function properly.
- Work with Social Media Chairperson to maintain, update and administer approved social media. Collaborate with appropriate chairpersons to maintain up-to-date information for their respective sections and events.
- Provide a written Monthly Board Report to the Secretary.
- Provide a written AAR/SOP before the end of the MPSC Board year.
- Attend monthly general board meetings.
AWANA Director - US Army Garrison, Fort Carson Chapel
Aug 2023 - Dec 2023
- Support the Religious Education and Garrison Chaplin in Wednesday Family Night AWANA program.
- Oversee volunteers and children to ensure safety and the AWANA. mission is being fulfilled.
- Maintain the award records of each child in the program.
Social Media - Aloha Nani Church
August 2017-November 2019
- Photograph church services.
- Create a social media plan for the church and schedule postings for the church.
- Work with the Pastor on how to grow the social media presence of the church online.
Timeline
Digital Media Coordinator
Alive Fellowship Church
04.2021 - 08.2023
Pastor's Secretary
Alive Fellowship Church
04.2021 - 06.2023
Front Desk Receptionist
OrthoGeorgia
05.2013 - 09.2015
Scanning Coordinator
Piggly Wiggly Supermarket
07.2011 - 05.2013
Front End Customer Service Manager
Piggly Wiggly Supermarket
10.2010 - 05.2013
Production Assistant
Flint Cable Television
10.2008 - 08.2010
Bachelor of Science - Business And Information Technology
Middle Georgia State University
Associate of Science - Business Administration
Macon Sate College
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