Scarlette Boseley
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional bringing over 10 years experience as an accomplished Inside Sales Representative . Achieved #1 Inside Sales Representative at Weyerhaeuser Farmers Branch and #16 in the US . Expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly driven to provide best customer experience in the industry.
Overview
5
5
years of professional experience
Work History
President/Business Owner
Athena Fence ATX, LLC.
08.2021 - Current
- Oversaw every aspect of female owned start-up fence business. Expert knowledge and proven reputation for doing quality work.
- Solid business history dependable, honest, reliable and knowledgeable in all phases of fence project including planning, estimating , installation and completion of project.
- Formed lasting relationships with potential customers . Met clients at jobsite and measured, estimated and submitted proposal.
- Maintained strong business relationships with vendors and ordered fence materials.
- Managed 2 crews and hired additional sales representative/ project manager..
- Sales of over $700,000 in first year of business.
Inside Sales Representative
Merchants Metals
08.2020 - 05.2021
- Responsible for working with customers to assess their needs. Solicit and obtain orders, understand and interpret customer requirements, provide product and technical information, and develop accounts. Identify revenue opportunities within customers' communities through excellent communication and networking.
- Prospect, qualify and generate sales within the company’s established trading partners.
- Ensure identification, planning, account qualification and needs analysis at all prospect levels.
- Interact with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
- Respond to requests from customers for information and presents products based on customer needs.
- Engage in technical discussions with potential clients.
- Remain knowledgeable and up-to-date on changes and developments in the fence industry and supply chain.
- Provide excellent customer service.
Inside Sales Representative
Hardware Resources, Inc.
10.2018 - 01.2020
- Generate and drive new business in existing customer base, communicating entire product line.
- Partnered with outside sales representative, prospect for new business, generate leads, and close sales opportunities.
- Handled all new account openings and fully execute the sales cycle.
- Identified and built working relationships with customers and prospects.
- Increased share of existing accounts’ spend.
- Introduced and gained market share as each brand expanded their existing lines and add new lines to current portfolios.
- Maintained highest level of personal knowledge on products offered the market dynamics and competition.
- Maintain all call notes in the CRM tool.
- Build relationships within the Customer Service, Credit, Product Management, Marketing, and other departments to ensure the highest levels of customer satisfaction.
- Primary point of contact for designated prospects and accounts in assigned territories.
- Responsible for 30 quality outbound calls and/or 2+ hours of quality talk time per day.
Education
High School Diploma -
Robert E. Lee High School
Tyler, TexasLiberal Arts And General Studies
Texas Christian University
Fort Worth, TXFence Contractor Business School
American Fence Association
Dallas, Texas2022
Skills
- Strong Communication Skills
- Cold calling expertise
- Service Agreements
- Sales Closing
- Ability to verbally relate to anyone
- Computer proficient in MS Applications
- Salesforce CRM
- Exceptional customer service
- Salesforce
- Prospect qualification
- Organized and Efficient
- Product Knowledge
Timeline
President/Business Owner
Athena Fence ATX, LLC.
08.2021 - Current
Inside Sales Representative
Merchants Metals
08.2020 - 05.2021
Inside Sales Representative
Hardware Resources, Inc.
10.2018 - 01.2020
High School Diploma -
Robert E. Lee High School
Liberal Arts And General Studies
Texas Christian University
Fence Contractor Business School
American Fence Association
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