Scarlette Bustos
Summary
Professional Client Advocate with experience in the human services field, providing support and guidance to job-seekers and individuals in need of services, training, and education. Effective working with people from diverse backgrounds for large collaborative events.
Overview
20
20
years of professional experience
Work History
Project Director
Social Good Fund
Remote, CA
12.2018 - Current
- Under contract for nonprofit events coordination for crowds of up to 25,000.
- Health & safety compliance, budgeting, fundraising, annual reports, social media, press communications, volunteer recruitment, volunteer coordination & supervision.
- Hire contractors for logistical needs.
- Advocate for equity and social justice related bills and ordinances to legislators.
Disability Personal Assistant
Sacramento County In Home Support Services
Sacramento, CA
08.2022 - Current
- Accompaniment to medical appointments, errands, and in-home assistance for a wheelchair-bound client with multiple disabilities.
- Meal preparation assistance as needed, assistance with dressing and personal care, light housekeeping, and providing information and resources.
- CA State Mandated Reporter for abuse and neglect.
Business Manager
Nordstrom, Arden Fair
Sacramento, CA
12.2014 - 06.2020
- Set and surpass collective commissioned fragrance sales goals.
- Quality customer service in person and via telephone.
- Planning high volume vendor events & effective merchandising.
- Coordinate stock with buying office.
- Conduct semiannual inventory review, prevent theft.
- Top Sales Increase YTD, West Coast Region 2015.
Recruiter, Lead Regional Canvasser
California Democratic Party
Sacramento, CA
08.2016 - 11.2016
- Recruit, interview, hire & train over fifty canvassers for a congressional campaign.
- Presentations, online and in person, for recruitment.
Certified Fragrance Specialist
Nordstrom, Arden Fair
Sacramento, CA
07.2010 - 12.2014
- Utilize well-honed interpersonal and people skills to approach customers, engaging in conversation to promote perfumes and fragrances.
- Research inventory using Nordstrom.com and Nordstrom's "Back Office" system to determine if requested products were available.
- Re-invented Fragrance 101 Workshop to generate a 40% increase in sales in November 2013.
Residential Counselor
Children's Receiving Home of Sacramento
02.2004 - 07.2010
- Caregiver for residents affected by abuse and neglect, ages 1 to 17.
- Perform resident intake and discharge reports.
- Write daily incident reports, behavioral assessments and action plans for each pre-placement youth.
- Provide information and resources, and coordination of schedules.
- Maintain case files and document actions.
- Teacher's Aid and tutor on campus for ages 6-17 at Valley Oaks School, San Juan Unified School District
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Education
Bachelor of Arts - Theater Arts Directing, Minor in Communications
California State University, Sacramento
01.2008
Associate of Arts - Social Science - Psychology, Theater Arts
American River College
01.2004
Skills
- Project Management
- Complex Problem Solving
- Creativity
- Leadership
- Team Scheduling
- Timekeeping
- Public Speaking
- Budgeting & Fundraising
- Customer Service
- Clerical/Administrative
- Active Learning
- Microsoft Office
- Google Suite
- Filing/Record Keeping
- 2023 Certified CA Mandated Reporter
- Confidentiality
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Disability Personal Assistant
Sacramento County In Home Support Services
08.2022 - Current
Project Director
Social Good Fund
12.2018 - Current
Recruiter, Lead Regional Canvasser
California Democratic Party
08.2016 - 11.2016
Business Manager
Nordstrom, Arden Fair
12.2014 - 06.2020
Certified Fragrance Specialist
Nordstrom, Arden Fair
07.2010 - 12.2014
Residential Counselor
Children's Receiving Home of Sacramento
02.2004 - 07.2010
Bachelor of Arts - Theater Arts Directing, Minor in Communications
California State University, Sacramento
Associate of Arts - Social Science - Psychology, Theater Arts
American River College
Personal Information
Nickname: Leti
Pronouns: She, Her, Ella
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