SCARLETTE MARTINEZ
Summary
Highly motivated and proactive person with 6 years of experience in costumer service. Working at jobs from a doctor's office assistant to restaurants has helped me developed patience, great communication skills and an excellent customer service output. It has also helped me with working under pressure as a team member and individually. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
10.2024 - Current
- Conducted research to identify competitive rates and benefits offered by other providers.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Maintained accurate records of all insurance transactions using computer software systems.
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded to customer inquiries and problems to promote great service.
- Processed payments received from clients promptly according to established procedures.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
Server
Primavera Café/Churrasko Grill House Restaurant
Monsey, NY
09.2023 - 10.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Barista
Starbucks Company
Nyack, NY
07.2021 - 09.2022
- Stocked shelves with ingredients needed to make coffee drinks.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
Cashier
Sushi Take out
05.2020 - 12.2020
- Making sure every other is given accordingly to the right costumer, while giving out great costumer service
- Process cash and card transaction, as well as closing register at the end of the shift
- Making sure my work area is clean and steady
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Processed sales transactions to prevent long customer wait times.
Secretary's Assistant
Dr. Liberis' Office
01.2017 - 01.2018
- My duties were helping out the patients translating English to Spanish what the doctor was saying
- Monitored inventory levels of office supplies in order to ensure adequate stock was available at all times.
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled appointments and meetings for the secretary.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Bachelor of Education - Bilingual Education
Rockland Community College
true05-2025
High School Diploma -
Ramapo High School
07-2019
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Detail-oriented
- Experience in managing budgets
- Experience in handling financial documents
- Team member support
- Daily specials memorization
- High volume dining
- Effective customer upselling
- Foreign language proficiency
- Team collaboration
- Memory retention
- Point of sale (POS) system operations
- Multitasking and organization
- Professional appearance
- Cash handling
- Hospitality service expertise
- Task prioritization
- Calm demeanor
Certification
Life/Travel Accident Insurance License
Availability
Part Time
Personal Information
Date of Birth: 09/10/01
LANGUAGES
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Insurance Agent
American Income Life Insurance Company
10.2024 - Current
Server
Primavera Café/Churrasko Grill House Restaurant
09.2023 - 10.2024
Barista
Starbucks Company
07.2021 - 09.2022
Cashier
Sushi Take out
05.2020 - 12.2020
Secretary's Assistant
Dr. Liberis' Office
01.2017 - 01.2018
Bachelor of Education - Bilingual Education
Rockland Community College
High School Diploma -
Ramapo High School